Jane, there is more than one Clause that may be effective here.
In terms of documenting the steps taken to correct any issue encountered, then use the Corrective Action system that is documented under Clause 4.11
However, given what you describe this may actually be a case of non-conforming work which is described under Clause 4.9
The documentation of steps taken is the same, but Clause 4.9 has some very specific requirements, such as defining who can stop work and specifically stating who has responsibility and authority to resume work (state the authority by position, not by name of person).
You might also ask your accrediting body (AB) about their policy regarding the procedures.
Hope this helps.