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At document review the auditor said "During stage 2 we can talk about the interaction between the processes" but it never actually came up during the audit. I think AndyN is either looking for greater complexity (which I relate to confusion), or believes he knows something additional about my business that has been left out of this document.
In that regard, as has been discussed before, little attention is paid to Shipping because frankly when something needs to be shipped... it gets shipped (there is a procedure). This particular event is NOT an indicator of where in the process you are. With the tool shop, trial molding house, and production molding house in three different states, the several rounds of trials that are typical, customer driven engineering changes, performance driven engineering changes... describing this process in a high level map is not only unnecasary, but tremendously counter productive. If AndyN were auditing my facility and decided to pick at this pet scab (and each auditor has one, depending on their background) we would be looking at specific purchase orders and contracts, not a pre-defined process. With disperse facilities, shipping is like forklift transit, and who puts that on a top level process map?
In that regard, as has been discussed before, little attention is paid to Shipping because frankly when something needs to be shipped... it gets shipped (there is a procedure). This particular event is NOT an indicator of where in the process you are. With the tool shop, trial molding house, and production molding house in three different states, the several rounds of trials that are typical, customer driven engineering changes, performance driven engineering changes... describing this process in a high level map is not only unnecasary, but tremendously counter productive. If AndyN were auditing my facility and decided to pick at this pet scab (and each auditor has one, depending on their background) we would be looking at specific purchase orders and contracts, not a pre-defined process. With disperse facilities, shipping is like forklift transit, and who puts that on a top level process map?