Outsourced Plating Supplier Responsibilities

Russ

Quite Involved in Discussions
#1
We recently had some parts E-Nickel plated by a somewhat new supplier. Part of these parts had to be masked prior to plating. It seems that the supplier did not see the need to oil these parts after processing and removing the masking so the unplated section of the parts rusted before we got them back and unboxed them. I cost us over 6 hours rework time to fix these parts. The supplier tells me we should have "told them" to oil them if we wanted that done. I said it only makes common sense to oil a part after doing this to prevent it from rusting. Could I please have everyone's input on this?
 
Elsmar Forum Sponsor

Ron Rompen

Trusted Information Resource
#2
Although it is only 'common sense' to oil or otherwise coat an exposed surface, I have to agree with your supplier on this. If you didn't specify that you wanted it done, then they are not under any obligation to do it. Any added processes add costs, and if they didn't quote it, then they are (understandably) reluctant to do it for free.
 

Mike S.

Happy to be Alive
Trusted Information Resource
#3
We have had this happen. In reality, IMO you’re both responsible.

So for the future I would clearly state – at a minimum for every product you buy – that the product needs to be adequately protected from rust, corrosion, oxidation, deterioration, damage, whatever, before shipment.

If you want them to use a specific method, especially if some of this stuff may sit in inventory for a while, clearly state the method you want used. This is the safest bet.
 

Russ

Quite Involved in Discussions
#4
I see where I may have been amiss. So if I were to add a note to the PO about oiling to prevent rust I would like to do it using a general note that would appear on every PO so that we are covered on all PO's sent out.

Something like: "Prior to parts being returned to [our company], they should be treated to prevent rust or corrosion when failure to do so could result in either of these situations developing."

Any ideas on this approach?:thanks:
 

Mike S.

Happy to be Alive
Trusted Information Resource
#5
Whatever works for your system...we have a series of PO codes we apply when needed. A text note on the PO would work.
 

Wes Bucey

Quite Involved in Discussions
#6
My weigh-in echos the others - SPECIFY EXACTLY WHAT YOU WANT/NEED!

I can think of a number of scenarios where I would NOT want any rustproofing chemicals added to parts after unmasking. I would be damn specific about how and with what the masking was applied and how and with what it was removed.

Just curious: by "E-Nickel" did you mean "electroplated" or "electroless"? My preference was always for electroless - no dogboning, with uniform deposition on EVERY exposed surface.
 

normzone

Trusted Information Resource
#7
I see where I may have been amiss. So if I were to add a note to the PO about oiling to prevent rust I would like to do it using a general note that would appear on every PO so that we are covered on all PO's sent out.

Something like: "Prior to parts being returned to [our company], they should be treated to prevent rust or corrosion when failure to do so could result in either of these situations developing."

Any ideas on this approach?:thanks:
Methods vary - here's the risks I've experienced.

The P.O. will likely not be in the hands of the guy doing the work. He'll either have a copy of your drawing, or a customized work document created by his planning department. YMMV - depending on how sophisticated the outfit is. So whether or not the note on the P.O. is followed depends on your supplier's setup.

Putting the callout on a master document that only contains callouts and explanations of them works fine - when your customer has that document and follows it, when the guy in the shop gets that information reliably and understands it, and there's not a guy substituting for him while he's on vacation. And when your engineer uses it and keeps it up to date forever - when engineering department practices evolve (or devolve, I've seen both) then that doc may get obsoleted and nobody knows what the hell that code means or where the old document is.

Your best choice depends on your situation - size of your company and supplier, stability of the staff. My preference is every drawing contains the full requirement. All the buyer has to do is drop the note from his template, or pull a different template and your communication is over.

Also, correspond with your supplier and ask them what works best for them. They may need it the way you want to do it, or they may be in a completely different world when it comes to how they perceive what is best practice.

Been there, done that - word to the wise and all that.
 

Wes Bucey

Quite Involved in Discussions
#8
Norm has nailed it! COMMUNICATE! I never met a psychic supplier who could read my mind, so I had to tell him, confirmed in writing, and sometimes had to add photos, cartoons, and physical samples to get my point across. There's an old adage:
Never "assume." Broken down into its basic components, you get an
A S S U M E
:deadhorse::deadhorse::deadhorse::deadhorse::deadhorse::deadhorse:
 

somashekar

Staff member
Super Moderator
#9
I see where I may have been amiss. So if I were to add a note to the PO about oiling to prevent rust I would like to do it using a general note that would appear on every PO so that we are covered on all PO's sent out.

Something like: "Prior to parts being returned to [our company], they should be treated to prevent rust or corrosion when failure to do so could result in either of these situations developing."

Any ideas on this approach?:thanks:
Follow what is nicely said by normzone .... and do tell him what oil he has to use as well. Do you want that portion to be wrapped as well after the oil smearing ? You can think of good outsourced process control when you do the risk based thinking ....
 
Thread starter Similar threads Forum Replies Date
T Outsourced process in ISO 45001 Occupational Health & Safety Management Standards 2
optomist1 Design Exclusion, but now we might have an outsourced Product Design ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
L Significant change notice for outsourced warehouse Medical Device and FDA Regulations and Standards News 2
S Outsourced processes how to interact with projects - We are an governmental department with 2 persons ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
C Updates on Documentation for outsourced OEM from ISO 13485:2003 to ISO 13485:2016 ISO 13485:2016 - Medical Device Quality Management Systems 4
D Auditing Our Outsourced 2nd-3rd Party Internal Audit Company ISO 13485:2016 - Medical Device Quality Management Systems 6
K ISO 14001:2015 clause 8.1 on outsourced processes ISO 14001:2015 Specific Discussions 1
Q Control of outsourced processes - drop shipped products ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
G Risk Mitigation Through Outsourced Manufacturing EU Medical Device Regulations 7
Q ISO 9001:2015 Outsourced Process ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
N API Q2 clause 6.2.2.1 Auditing Outsourced Suppliers Oil and Gas Industry Standards and Regulations 5
K Outsourced Major Processes - Working for Two Sister Companies AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 1
D Clear definition of Outsourced Processes (IATF 16949) IATF 16949 - Automotive Quality Systems Standard 6
R Scope of Certification for a Design Organization with Outsourced Mfg. - ISO 13485 ISO 13485:2016 - Medical Device Quality Management Systems 5
C ISO 13485:2016 Cl. 6.3 - Infrastructure - Almost Everything is Outsourced ISO 13485:2016 - Medical Device Quality Management Systems 2
J ITAR flow down to Processors (Outsourced Processes) AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 1
E Non Conformity due to Outsourced Internal Audit Error ISO 14001:2015 Specific Discussions 2
KyloDen Checking Threads - Discrepancy in threads that are machined In-House vs. Outsourced General Measurement Device and Calibration Topics 11
N Neutral Code Requirement - Medical Devices Outsourced from India ISO 13485:2016 - Medical Device Quality Management Systems 4
J ISO 13485:2016 QMS: Outsourced Processes ISO 13485:2016 - Medical Device Quality Management Systems 11
Y Outsourced aerospace work quality assurance? Supplier Quality Assurance and other Supplier Issues 6
P Records for outsourced special processes AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 11
J Outsourced CMM Measurement Inspection Service and ISO 17025 ISO 17025 related Discussions 14
I Vehicles (Outsourced Process) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 14
R When is a new AS9102 report required for Outsourced Processing? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 1
I Control of Outsourced Process - Shipping ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 15
A Company that manages Outsourced Recycling ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
K NPI (New Product Introduction) Quality Plan Outsourced Manufacturer/Supplier APQP and PPAP 3
J RA (Regulatory) Requirements for Outsourced Call Centers Supplier Quality Assurance and other Supplier Issues 3
Q Need Outsourced ISO 13485/FDA Internal Auditor for a Medical Device Company Internal Auditing 3
A Outsourced Processes Control (Finished Medical Device Delivery, Storage) ISO 13485:2016 - Medical Device Quality Management Systems 10
M Outsourced Audits - Career Question Career and Occupation Discussions 19
K Supplier or outsourced? Medical Device installation, sales, training Other ISO and International Standards and European Regulations 7
T What is the difference between Supplier and Outsourced Process? Supplier Quality Assurance and other Supplier Issues 8
P Tier 2 Part Approval where Painting is Outsourced APQP and PPAP 2
D Need to include Premise of Outsourced Call Center in ISMS Surveillance Audit? IEC 27001 - Information Security Management Systems (ISMS) 4
N Internal Auditor Selection (Outsourced Internal Audits) Document Control Systems, Procedures, Forms and Templates 3
C 7.2 Customer Related Processes - Everything we do is Outsourced ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
GStough "Outsourced Processes" in a Government Contract Service Provider Company ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
C How to Define and Document Controls of Outsourced Processes Food Safety - ISO 22000, HACCP (21 CFR 120) 5
A Methods for Approval of Internal and Outsourced Manufacturing Processes 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 2
A Determining what are, and are not, Outsourced Processes ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 28
K Audit Nonconformity on Defining 'Outsourced' Infrastructure Maintenance Quality Manager and Management Related Issues 21
P Outsourced Manufacturing - Making Subcontractors comply with TL9000 TL 9000 Telecommunications Standard and QuEST 2
D Approved Supplier Control Requirements for Outsourced Special Processes Supplier Quality Assurance and other Supplier Issues 4
Q Outsourced Process also shall be Documented? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
A 3rd Party Audit Finding Not Clear - 4.1 Outsourced Processes AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 36
Roberticus Responsibility for Outsourced Process, ALL in-house Mfg/QC done (prior FG PN) ISO 13485:2016 - Medical Device Quality Management Systems 5
A The auditor documented that we did not have control of Outsourced Processes ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
quality1 Outsourced Process - Why certain "processes" are not included - ISO9001-2008 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 15

Similar threads

Top Bottom