A
dashmen said:
Thanks all your replies.
I am thinking this issue: Does effective process=>effective outcome? or Does effective outcome=>effective process?
And how we define performance within an quality audit? Does it mean product performance or system performance or process performance? Maybe all of them?
This article (http://www.nalga.org/qrtly/art97d1.html ,thanks for Jennifer's link,I dig into it) gave me some inspiration,especially the last sentence:"the procedures (conversion activities) are only the piece of the equation that facilitates the achievement of management's goals."
More opinion are welcome.
I am thinking this issue: Does effective process=>effective outcome? or Does effective outcome=>effective process?
And how we define performance within an quality audit? Does it mean product performance or system performance or process performance? Maybe all of them?
This article (http://www.nalga.org/qrtly/art97d1.html ,thanks for Jennifer's link,I dig into it) gave me some inspiration,especially the last sentence:"the procedures (conversion activities) are only the piece of the equation that facilitates the achievement of management's goals."
More opinion are welcome.