Performance vs. Effectiveness - ISO 9001:2015 par. 9.1.1

[AuntieI]

In simple terms, I would explain these slightly differently.

Performance is about measuring "something".
Example 1: We made 3 widgets today. Our performance was 3!
Example 2: Our employee turnover for the last year was 12.

Effectiveness is then using that measurement of performance and comparing it to a "standard"

Example 1: We made 3 widgets today. Our performance was 3! Our expectation or goal was 4. We are not 100% effective.
Example 2: Our employee turnover for the last year was 12. Our goal was to have less than 15 employees turnover. We were effective in meeting our goal.

I would say that the requirement in 9.1.1 is as much about the measurement of the performance as much as it is about determining the effectiveness of the system.

 

[DRAMMAN]

Are you already ISO9001 certified? You may want to just ask your auditor how they plan to internet this requirement.

I recently purchased my Registrar's Interpretation document. They describe that they will evaluate if we are planning our measurement, monitoring, analysis, and evaluation activities. Are we utilizing the measurement systems for improvement. Are they suitable and effective.