Perishable Tooling Supplier - Nonconformances and Metrics

#1
New to AS9100, recently had our registration audit and one of the NCR's written was the fact that we did not have our tooling suppliers on our approved supplier listing and that we did not have metrics for those suppliers. I understand placing them on the list, however how does one go about providing metics on a catalog company/distributor like MSC or Grainger? We purchase multiple "off the shelf" tools for our processing (CNC), we have a tool vending machine that prompts purchasing when to order and the ordering is done electronically through the system. We basically never run out of this type of tooling, so tracking delivery is not value added and would really serve no purpose even if an order came late - what would I do, send a CAR to MSC? It's not like I would get anything back from them. Plus it's in their best interest to keep the system running smoothly as we are required to purchase a minimum $ amount from them - so they are guaranteed our business. Do you think it would fly to be able to exempt those vendors from review and metrics? If not, what exactly could I track that would be valuable? Or am I just missing something??

I do have a few tooling vendors that we order specialized tooling from, these I can understand tracking delivery and quality - because if the tool is wrong, so is my part I'm processing with it. Plus if it's late, we can't just get it from somewhere else. We require certification with each of these tools, and a tool change verification is completed for every tool. (a layout to the process print for that particular tool) I would use this information for metrics to make sure we are getting what we ordered and tool performs correctly.

Thanks in advance!
 
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dsanabria

Quite Involved in Discussions
#3
New to AS9100, recently had our registration audit and one of the NCR's written was the fact that we did not have our tooling suppliers on our approved supplier listing and that we did not have metrics for those suppliers. I understand placing them on the list, however how does one go about providing metics on a catalog company/distributor like MSC or Grainger? We purchase multiple "off the shelf" tools for our processing (CNC), we have a tool vending machine that prompts purchasing when to order and the ordering is done electronically through the system. We basically never run out of this type of tooling, so tracking delivery is not value added and would really serve no purpose even if an order came late - what would I do, send a CAR to MSC? It's not like I would get anything back from them. Plus it's in their best interest to keep the system running smoothly as we are required to purchase a minimum $ amount from them - so they are guaranteed our business. Do you think it would fly to be able to exempt those vendors from review and metrics? If not, what exactly could I track that would be valuable? Or am I just missing something??

I do have a few tooling vendors that we order specialized tooling from, these I can understand tracking delivery and quality - because if the tool is wrong, so is my part I'm processing with it. Plus if it's late, we can't just get it from somewhere else. We require certification with each of these tools, and a tool change verification is completed for every tool. (a layout to the process print for that particular tool) I would use this information for metrics to make sure we are getting what we ordered and tool performs correctly.

Thanks in advance!
If you could provide the exact NCR that you received from the auditor then we could give you a better answerer. Short of that - you should appeal the NCR because there is no requirements for metrics on each of the suppliers.
 
#4
1- my raw material suppliers are on the list - just not tooling and fluid suppliers.
2 - I do keep metrics on raw material and outside processing electronically via my quality system software. It's an evaluation that gives scoring based on # of CAR's issued, timeliness of response to CAR's, effectiveness of CAR, and Delivery. I just don't create a graph or chart that consolidates it. It gives a score within the system and then gives a rating based on that score as preferred, marginal, or unqualified. My procedure states what actions are taken if a supplier becomes marginal or unqualified.
 

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dsanabria

Quite Involved in Discussions
#5
1- my raw material suppliers are on the list - just not tooling and fluid suppliers.
2 - I do keep metrics on raw material and outside processing electronically via my quality system software. It's an evaluation that gives scoring based on # of CAR's issued, timeliness of response to CAR's, effectiveness of CAR, and Delivery. I just don't create a graph or chart that consolidates it. It gives a score within the system and then gives a rating based on that score as preferred, marginal, or unqualified. My procedure states what actions are taken if a supplier becomes marginal or unqualified.
Time to appeal the NCR - ask for clarification from the register - in this case base on the NCR it appears that they are from SAI Global. Call them up and ask for interpretation of the requirements and that you are interested in appealing the NCR. And keep us posted of the interpretation.
 
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