Personable ISO 9001:2000 Quality Manual???

J

Jimmy Olson

#1
Personable Quality Manual???

Howdy everyone. I just finished a rough draft of our quality manual for the 2000 standard. Thanks for the information and assistance. But now I have a different problem.

A couple managers have looked at tha manual and have complained about it being to dry and reading like a sicence manual. They want a lot of reworded so that it is personable so that our customers will enjoy reading it. :rolleyes:

Some of the changes that have been mentioned will invalidate the manual (I think). Does anyone have any ideas on how to add personality to a quality manual so that is pleasant to read, yet still compliant? :confused: :frust:
 
Last edited by a moderator:
Elsmar Forum Sponsor
J

JodiB

#2
What makes those managers think that the customers are actually going to read the manual?????? Much less, ever find pleasure in doing so?

Don't they just get tossed over to the Purchasing Dept. for their files?
 
J

Jimmy Olson

#3
I tried explaining that the only people that would actually read it would be quality people, and their used to reading dry stuff. :D
 
C

Chris May

#4
Not really serious..but..

When I quickly scanned this thread, for some reason, (old age probably), I had a sudden thought about writing the QA Manual in the style of...........Clive Barker, Steven King, Hans Christian Anderson etc; etc;

Might make a more enjoyable read.

But if I have something constructive to say...I'll be back.

Regards,

Chris
 
M

M Greenaway

#5
You could throw in a few jokes, a crossword maybe - or even a Page 3 girl.

Sorry - just returned from my hols and I am still in a good mood, normal service will resume by about lunchtime.
 

Mike S.

Happy to be Alive
Trusted Information Resource
#7
Tell those managers that if they think your manual is dry reading, try reading the standard itself!

I assume you already told them that a QM isn't generally filled with purple prose. Perhaps you could show them a few other companys' quality manuals -- I think you can find at least one 2000 version to download here on the Cove in Marc's files. You can find lots of 1994 version manuals to read on the internet by searching for "quality manual" on Google. None I have seen are really "personable" or "fun reading". Some people put introductions and company profiles, company history, etc. in the beginning of their manual -- not an ISO requirement but something they do, so I think that would be the best place to put in some flowery or "non-dry" stuff if you wanted.

Finally, see if you can find one of those complaining Managers' official reports, proposals, etc. that are destined for their bosses or customers and see just how "non-dry" their stuff is. If it is dry as well you have a bit more leverage. Good luck.
 
J

JodiB

#8
I heard of someone writing their manual in a free-flowing prose style. Not divided up into sections, just pages and pages of words. Not an easy read, but yes it was different.

If you really want to personalize it, try to use small and simple words and write it as if you were speaking to a seventh grade class. Mention "why" you identify and segregate non-conforming product, or "how" using a document control system adds value to a process. Adding these qualifiers makes a document more personable and understandable to people who are learning something.

But making the QM more friendly isn't going to make your clients enjoy reading it! If it's read by your clients at all, the person at their facility will be scanning it for all the same buzz words that are recognized by those of us who write these things. They'll be looking for the compatibility (in words at least) of your system with their own. Using the same language makes it easier to do this.

Making a user-friendly QM for employee use is a good thing. If you want to provide this document to employees as an overview of your QMS, then use those qualifiers mentioned above.

So first determine the primary use of your QM and make it fit accordingly. Or try to make it do both if you can.
 
#9
Short is sweet

I'll start rewriting our manual soon, and I'll try to do what I do with the procedures: Keep it short... Using lots of words is fine if you're writing a novel, but in a manual it just hides the facts you really want to find. Our current manual is too thick by far. :eek:

/Claes
 
K

km2red

#10
I think you should try hiding "Where's Waldo" figures throughout the manual and give a prize to the first 10 people who come up with the correct number of Waldo's. (Or, you could do a word search and instead of Waldo's use "shall's") It would help ensure people read the document :)

Seriously though, if THAT'S what those managers are worried about, they need some projects. Haven't they ever MET (most) registrar auditors????? They don't have a sense of humor...
 
Thread starter Similar threads Forum Replies Date
A Management of change procedure for ISO 45001 Occupational Health & Safety Management Standards 3
S Transition training for Internal Auditor from ISO 9001: 2008 to the ISO 9001:2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
D Notified Bodies - ISO 13485 & MDR Technical Files ISO 13485:2016 - Medical Device Quality Management Systems 3
E Comparison of Personal Protective Equipment Standards EN 14605 vs GB24539 and ISO 13982 vs GB 24539 Occupational Health & Safety Management Standards 0
H R&D Lab ISO 9001 certification ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
C Biologic Evaluation based on ISO 10993-1 EU Medical Device Regulations 2
D Deviations - Where in ISO 13485 deviations are covered? ISO 13485:2016 - Medical Device Quality Management Systems 7
B ISO 13485 Certification ISO 13485:2016 - Medical Device Quality Management Systems 2
J ISO 9001:2015 Clause 8.5.1 Control of Production and service provision - Help with Work Instruction Access ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 13
Y ISO 13485:2015 Software Validation IQ/OQ/PQ ISO 13485:2016 - Medical Device Quality Management Systems 12
Ajit Basrur Any ISO standard or guidance documents on barcode and scanning? Other Medical Device Related Standards 1
J ISO 13485 for Metal Finishing Medical Device and FDA Regulations and Standards News 5
S How to calculate Effective Number of People for ISO 13485 Certification? General Auditing Discussions 2
C ISO Question - Do you say "I-S-O" or "I-Soh"? Misc. Quality Assurance and Business Systems Related Topics 14
D Question regarding where "validations" fit according to ISO 13485:2016 ISO 13485:2016 - Medical Device Quality Management Systems 1
H Asset Inventory - documents and people (ISO 27001) IEC 27001 - Information Security Management Systems (ISMS) 1
A ISO 20417:2021 Country of Manufacture Medical Device and FDA Regulations and Standards News 0
D ISO 26262 functional safety : how to get started Other ISO and International Standards and European Regulations 3
E Any template/ form of Monitoring and Measurement of Processes and product to ISO 13485? ISO 13485:2016 - Medical Device Quality Management Systems 1
S IATF 16949 - Summary at a glance Clause wise - changes from ISO TS IATF 16949 - Automotive Quality Systems Standard 4
N ISO 22716 - GMP Training for GMP trainer Other ISO and International Standards and European Regulations 2
H ISO 13485-paragraphs for a SaaS SAMD needed or not? ISO 13485:2016 - Medical Device Quality Management Systems 2
M ISO 12944 Understanding the thickness guidlines Oil and Gas Industry Standards and Regulations 0
A Anxiety - ISO Re-registration Audit ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 69
M Does the scope of ISO 9001:2015 applies to tenders, pricing and sales department of a medical devices distributor? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
P ISO 20400:2017 Sustainable Procurement Implementation Sustainability, Green Initiatives and Ecology 0
R ISO 27001 implementation IEC 27001 - Information Security Management Systems (ISMS) 3
D Can an ISO 9001 Certificate have Remote Locations? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
W What is okay to use as a reference material for ISO 17025? ISO 17025 related Discussions 4
R ISO 14971 not harmonized ISO 14971 - Medical Device Risk Management 4
A ISO 14001:2015 clause 4.4 ISO 14001:2015 Specific Discussions 2
A Internal audit plan and processes for ISO 14001:2015 ISO 14001:2015 Specific Discussions 3
Moncia Implementing ISO 50001 Sustainability, Green Initiatives and Ecology 17
D Question on using audit checklist ISO 13485:2016 ISO 13485:2016 - Medical Device Quality Management Systems 20
C ISO 80601-2-56 Laboratory accuracy Other Medical Device Related Standards 7
D ISO 9001 - 8.4.1 Evaluate All Suppliers? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 66
M Looking for a copy of ISO 10651 Hospitals, Clinics & other Health Care Providers 6
M ISO 13485 and document control for programs ISO 13485:2016 - Medical Device Quality Management Systems 6
Sidney Vianna ISO 9001 News ISO 9001 Quality Check - spinning facts in LinkedIn ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
AllTheThings ISO-17025 accredited TEST lab performing internal calibrations (Yes: Here is how) ISO 17025 related Discussions 6
P Filled in F48/F49 for internal audit ISO 17025:2017 Internal Auditing 2
A ISO 9001 Internal Audits - No production right now due to furloughs Internal Auditing 5
D Question on Documented Calibration versus ISO 17025 Accredited Calibration ISO 13485:2016 - Medical Device Quality Management Systems 2
M Customer Property - ISO 13485:2016 Clause 7.5.10 ISO 13485:2016 - Medical Device Quality Management Systems 9
pbojsen ISO 13485 Requirements versus FDA product classification and GMP exemptions - Audits ISO 13485:2016 - Medical Device Quality Management Systems 3
D "certified" in ISO 19011, as well as IATF required? IATF 16949 - Automotive Quality Systems Standard 6
S ISO/IEC 15408 - Is this is Certifiable Standard? Other ISO and International Standards and European Regulations 2
D Lead time to schedule an ISO 13485 audit General Auditing Discussions 2
T Do we need an SOP for ISO 9001? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
K ISO 9001 Auditing in a Healthcare setting Process Audits and Layered Process Audits 15

Similar threads

Top Bottom