S
Cost of quality
It is said that Phil Crosby coined the word Cost of poor quality. Later it is called Cost of quality. The ideas originated in the two books of his: Quality is Free and Quality Without Tears. James Harrington wrote a book about this subject. Who know what is the title of the book and where can we buy it? What other publications I have to consult with?
It is said that Phil Crosby coined the word Cost of poor quality. Later it is called Cost of quality. The ideas originated in the two books of his: Quality is Free and Quality Without Tears. James Harrington wrote a book about this subject. Who know what is the title of the book and where can we buy it? What other publications I have to consult with?