B
Hank,
Ouch! Sorry you were not pleased with the ISO 10005 document. BTW: the document is scheduled for discontinuation, I believe at the next meeting in Birmingham...
The best resource I have found for guidance on the ISO 9000:2000 family is the tome:
The ASQ ISO 9000:2000 Handbook: Cianfrani, C.A.; Tsiakals, J.J. and West, J.E. , editors. ASQ Quality Press (2002). ISBN: 0-87389-522-3.
Book is expensive, but includes a CD with copies of the standards and other support documents...
HTH
Ouch! Sorry you were not pleased with the ISO 10005 document. BTW: the document is scheduled for discontinuation, I believe at the next meeting in Birmingham...
The best resource I have found for guidance on the ISO 9000:2000 family is the tome:
The ASQ ISO 9000:2000 Handbook: Cianfrani, C.A.; Tsiakals, J.J. and West, J.E. , editors. ASQ Quality Press (2002). ISBN: 0-87389-522-3.
Book is expensive, but includes a CD with copies of the standards and other support documents...
HTH