Please Critique Our Quality Plan Process Map! Feedback Appreciated!

[cce]

Critique Our Process Map

Attached is a copy of our Process Map for our upcoming external audit which is scheduled for March 10th-12th. This has been reduced from 24 X 17 to 8 1/2 X 11 for faxing purposes and may be a little hard to read but it is readable. We arrived at this final product by using examples we found posted here so thanks to all who have helped.

Please let me know what you think AND how it might be improved and/or simplified.

Jeff Farrar

 

[cce]

Sorry...the file did not attach on the original post.

Jeff

 

[Shaun Daly]

I presume there is a key to the symbols which is not shown on the actual map?

That looks vaugely similiar to my first attempt today. Did you use the orange shaded map from here as inspiration?

I am new to this but taking comments on board from this sight I think a process map as compared to a flowchart should have more descriptive inputs & outputs? Or, using the shape of the symbols to indicate what is an input/output?

The little codes are your procedure references? I like that. Makes going to a specific procedure easy.

As soon as I get mine halfway decent so Im not embarressed I will post it.

Constructive criticism welcomed

 

[Mike S.]

A nice, detailed map. Just a few passing comments based on a quick look...

I assume you have specific performance measures mentioned elsewhere in your QM.

It looks like you have "level 2" procedures referenced in the map, but it looks to me like your map is also detailed enough that it actually covers some of the "level 2" stuff. (Just a point, not a criticism). Is there overlap/redundency between the map and the level 2 procedures it references, and, if so, did you do this intentionally (i.e. to make the map more usable to your people)?

 

[cce]

I did not even think about putting in a legend for the symbols. I will make that change. I used basic flow chart symbols where rectangles represent a process and diamonds represent a decision process. And the codes {i.e. QP24-102, QP72-100, etc} are our actual Quality Procedure numbers as you stated.

I can't remember what thread contained the example{s} we used but we took two example charts and combined them into one. That is why it takes a 24 X 17 sheet to print the chart. It IS viewable on an 11 X 17 but the larger size is much easier to read.

We did include some Level 2 processes just for ease of interpretation by our employees.

Our audit is scheduled for March 10th-12th so I will post the results of our audit and our auditor's thoughts on the Process Map.

Thanks,

Jeff Farrar

 

[eee]

You put all clauses of 5,6,8 chapters of 9k2k at the bottom of the Map. They look very funny and artificial. May be you want to show an interaction between processes. But IMHO this is unsuccessful attempt. Take them away!

 

[Shaun Daly]

Right, Ive finished thrashing around in desperation, here are my first 3 docs.

Constructive criticism very welcome!

First; a plan of the system docs that reside in our folder called the quality manual.

 

[Shaun Daly]

Second, a birds eyes view of our processess, based upon the examples ive seen here.

It points to the acutal working processes which look like................

 

[Shaun Daly]

This!

Any comments appreciated. This process flow lark is new to me, and I am not a particuarly innovative thinker like my ex-boss was.

He supplied me with the base plan for the lower level layout - all hail DRO!

 

[Mike S.]

Shaun,

A quick scan of your docs. suggests to me that you understand process flow better than you might think! Looks like some innovative thinking to me. I see nothing that jumped-out at me as bad. Let us know how your registrar and your co-workers respond to it, will you?