Please help me come up with a Quality Policy

[Gert Sorensen]

Thanks all your your input. They're great.

How can a QP:
c) provide(s) a framework for establishing and reviewing quality objectives

Any thoughts ?

Thanks again

M

Hi Mumus,

This is kind of hard give input to without sounding harsh, so please bear with me, if I come off offensive.

If a Quality Policy is to have any real value, then it needs to be at least the things listed below:
- Phrased by topmanagement. If topmanagement does not phrase it then how can you expect them to be truly commited to it?
- A generic document. A companys Quality Policy should be reviewed and revised regularly. If it isn't it sends a signal that the company does not need to improve. Do you want to send that signal?
- A framework of how your company will continually strive to improve your quality. How will you monitor quality? How will you get feedback from the market? How will you communicate the importance of quality to your employees? etc.

I am sure that there are lots of other things that a Quality Policy needs too but these IMHO are the basics. If someone from the Cove told you how to phrase it then you wouldn't be wiser and your company wouldn't improve.

 

[Randy]

By saying that you will establish objectives and the plans to achieve them. You don't have to say wht the objectives are, just say you'll have them.

 

[Icy Mountain]

A progressive company of peopled dedicated to building it right the first time, every time, by continually improving the effectiveness of our quality management system through measurement against our customers' expectations.

(with apologies to Gert)

or

through measurement against our quality objectives

(with apologies to Randy)

 

[Pazuzu - 2009]

Hi there,

I need you help again

We just passed our re-registration audit and one of the observations was that our quality policy needs to be updated to include a commitment to comply with the requirements and continually improve the effectiveness of the QMS.

Our current quality policy is:
"A PROGRESSIVE COMPANY OF DEDICATED PEOPLE WHO BUILD IT RIGHT
THE FIRST TIME EVERY TIME"

Can you help me come up with a new policy to fulfill the above requirement ?

Your input is greatly appreciated.

Thanks
M

You could make the slightest of changes to read,

"A PROGRESSIVE COMPANY OF INNOVATIVE PEOPLE WHO ARE DEDICATED TO BUILDING IT RIGHT
THE FIRST TIME EVERY TIME THROUGH THE CONTINUED PROGRESSION OF A REGISTERED QUALITY SYSTEM"

Just a suggestion.

 

[Sidney Vianna]

Does anybody really think that the revision to Mumus' organization quality policy will change anything, other than the external auditor's satisfaction that the policy statement complies with the "cold text" of the standard?

 

[GStough]

Does anybody really think that the revision to Mumus' organization quality policy will change anything, other than the external auditor's satisfaction that the policy statement complies with the "cold text" of the standard?

Going out on a limb with my ...If Top Management doesn't write the quality policy and agree on it and develop objectives, metrics, etc. to measure progress and effectiveness, nothing anyone here on the Cove can come up with will do anything to help. It has to come from TM.

Climbing down from my soapbox now....

 

[Zuggy]

Hi there,

I need you help again

We just passed our re-registration audit and one of the observations was that our quality policy needs to be updated to include a commitment to comply with the requirements and continually improve the effectiveness of the QMS.

Our current quality policy is:
"A PROGRESSIVE COMPANY OF DEDICATED PEOPLE WHO BUILD IT RIGHT
THE FIRST TIME EVERY TIME"

Can you help me come up with a new policy to fulfill the above requirement ?

Your input is greatly appreciated.


M

IMHO You have passed your certification audit to the 2000 standard and you just passed your re-certification audit. I like what you have here, maybe you might want to offer a list of goals under the policy statement. Such as

GOALS:
COMMITMENT TO CONTINUOUS IMPROVEMENT
EXCEEDING OUR CUSTOMER REQUIREMENTS


Tim

Thanks

 

[silentrunning]

Does anybody really think that the revision to Mumus' organization quality policy will change anything, other than the external auditor's satisfaction that the policy statement complies with the "cold text" of the standard?

I have always wanted to put in something like: "We'll do anything for a buck, and sometimes we get things right" just to see if anyone reads these things.

I'm sorry, but after working a bazillion hours this week I'm having a hard time being serious.

 

[Zuggy]

I have always wanted to put in something like: "We'll do anything for a buck, and sometimes we get things right" just to see if anyone reads these things.

I'm sorry, but after working a bazillion hours this week I'm having a hard time being serious.

I don't know where I saw it, but I love...


We make good $hit!

Tim

 

[Pazuzu - 2009]

Does anybody really think that the revision to Mumus' organization quality policy will change anything, other than the external auditor's satisfaction that the policy statement complies with the "cold text" of the standard?

Normally...no...wont change one iota. However, it also depends on how well top management embrace it and run with it showing commitment. Then you'll have some change happening.