Hi,
our pleasure joining this discussion.
the manual is brief and incomplete with shortcomings pointed out by many and regisrars final note.
some of the additional notes from our end are as follows
interaction of process to be loud and clear to breed confidence in any one who or runs through /refres your manual.
QMS effectiveness depends on involvement and participation.Quality representative sounds like quality incharge and is viewed as policing person.management representative(QMS) would be right term,in our opinion,if not wrong.
clause references missing(hope it was not preliminary draft)
connectivity,identification,traceability,though not mandatory are the life line for flawless performance and effectiveness.manual does not give clear clue to these.
quality organisation is different than organisational structure-it is unclear how system beeps for effectiveness on continual basis in the complete relisation cycle.
registrars have some times divergent views and expectation from system and manual.but the fact that documentation is a business in black and white,probably QMS 9001:2000 international standards quality requirements needs to be adequate and understandable by the complete supply chain and the all associated with product realisation cyle.
auditable objectives,action plan in place to achieve them and provision to review to upgrade is one of the prominant essense,that may draw your attention during audits.
management review frequency is another bothering factor.any way either before or after the audit-it is once in a year in your case, one gets a feeling that management commitement takes a back seat.
excuse me for frank comments.high regards for the upfront approach with which you have clarified your position.we all wish that QMS in your organisation be more and more effective-a bonaza for the team.
one more angle, though out of the scope of this discussion, is how much your people adore it and their contribution to upgrade , revise or review the connected documents.you will know the best to draw real satisfaction.
system again is not only for them who are in your organisation for pretty long tine but also for them who join fresh and get a message to be serious and committed to your quality objectives.
regards again.progressive post.
appreciation sends a wave of joy but points for improvement builds futture prospects.
Thanks that you are also giving more learning to all of us who participate to your cause.
Soon to be published: "Chicken soup for the quality soul."