Hello All -
Attached in the current spreadsheet I use to track CARs, NCMRs (rejections), Rejection percentages, and Customer Complaints.
I have so much information in this spreadsheet. It's making my eyes cross just to log in everything. When it comes time to break down each issue and group them together to point out areas needing improvement, I end up spending hours breaking it all down.
My method of breaking down the information is merely using a notebook and totalling up everything. Putting data together this way leaves too much room for error, IMO.
While it may look like I am over-analyzing everything and breaking everything down WAY too much - My GM requests all this information.
Please take a look and provide me with your opinions on this system.
Maybe you know of something that can work better for me?
I really appreciate any help with this!!!
Attached in the current spreadsheet I use to track CARs, NCMRs (rejections), Rejection percentages, and Customer Complaints.
I have so much information in this spreadsheet. It's making my eyes cross just to log in everything. When it comes time to break down each issue and group them together to point out areas needing improvement, I end up spending hours breaking it all down.
My method of breaking down the information is merely using a notebook and totalling up everything. Putting data together this way leaves too much room for error, IMO.
While it may look like I am over-analyzing everything and breaking everything down WAY too much - My GM requests all this information.
Please take a look and provide me with your opinions on this system.
Maybe you know of something that can work better for me?
I really appreciate any help with this!!!

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