Points to consider while defining the Quality Policy

[Goldstarr]

Hi Members,

I understand among others, few points to consider while defining quality policy is

- is appropriate to the purpose of organization.
- is reviewed for continuing stability.

Any suggestion/examples on parameters to review these points.

Thanks

 

[Randy]

Re: Quality Policy

Hi Members,

I understand among others, few points to consider while defining quality policy is

- is appropriate to the purpose of organization.
- is reviewed for continuing stability.

Any suggestion/examples on parameters to review these points.

Thanks

The review is done during Management Review...It goes like this "Does the policy look OK?...Yeah, sure...." Review done


Is appropriate....Just write some words that say you'll work to meet requirments, improve, and strive for customer satisfaction

Don't try to make it more complicated than it is meant to be.

 

[Goldstarr]

Re: Quality Policy

Thanks Randy

 

[Randy]

Re: Quality Policy

Hey your welcome. It just looks confusing.

The term "appropriate" gets everyone mainly because "appropriate" is ambiguous.

 

[BadgerMan]

Re: Quality Policy

The review is done during Management Review...

Management Rep: "Does the quality policy look OK?"

Management: "What's the quality policy?"

 

[Mikishots]

Hi Members,

I understand among others, few points to consider while defining quality policy is

- is appropriate to the purpose of organization.
- is reviewed for continuing stability.

Any suggestion/examples on parameters to review these points.

Thanks

An important point to consider revolves around backing up whatever you're stating. An example I came across recently at a company I audited; Clause 5.4.1 states that quality objectives shall be measurable and consistent with the quality policy. The company's quality policy stated that it recognizes customer satisfaction as a primary goal, but I subsequently found that there was no quality objective for customer satisfaction. This is a finding.

In addition (note that since you didn't mention what standard you're referring to, I'll assume ISO 9001), the policy statement needs to include something about continuous improvement of the effectiveness of the QMS.

 

[AndyN]

Hi Members,

I understand among others, few points to consider while defining quality policy is

- is appropriate to the purpose of organization.
- is reviewed for continuing stability.

Any suggestion/examples on parameters to review these points.

Thanks

Leave yourself some room for improvement! Making bold statements like "Meet and exceed customers' expectations" is rather like painting yourself into a corner!

 

[Goldstarr]

This is in reference to AS9100 standard. Thank everybody for their inputs.I would share one sample QP for reference.

"Our organization is committed to comply with client requirements and expectations by providing them with products of consistent Quality,ontime Delivery and committed post sale services.These are achieved through the organization's commitment to continual improvement of all our processes"

i hope this is allright for defining our objectives.

Thanks
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[Mikishots]

This is in reference to AS9100 standard. Thank everybody for their inputs.I would share one sample QP for reference.

"Our organization is committed to comply with client requirements and expectations by providing them with products of consistent Quality,ontime Delivery and committed post sale services.These are achieved through the organization's commitment to continual improvement of all our processes"

i hope this is allright for defining our objectives.

Thanks

"Consistent quality" and "committed post sale services" doesn't ring too well - consistently poor parts is still consistent quality, and I'm not entirely sure what is meant by committed post sale services; does this mean that you'll try to provide it?

 

[ehatheway]

I think a way to clarify "is appropriate to the purpose of the organization" is to use the Disney World policy as an example. It states something similar to "Every child leaves with a smile on their face." That policy is very appropriate to the business of Disney World. It is not appropriate to an electronics manufacturer or a carpet cleaning service.