Pop Quiz Auditing - Registrar called demanding they come back for another day

Cari Spears

Super Moderator
Staff member
Super Moderator
#21
Wes Bucey said:
...That said, the side of the story we have makes the registrar seem awfully undiplomatic in the way it deals with this particular registrant. You can bet your sweet patootie if I was the registrar, I would have a well-thought out approach as to why I was going to pick the registrant's pocket for a few more $.
I simply cannot believe that any registrar would call a client demanding to come back on-site and then dance around an explanation. I think there's more to the side of the story we have heard. I see, dchiles, that you are the Sr. layout technician - are you the Management Rep. as well? I keep asking if the conversations are being relayed to you or if you are personally speaking to the registrar because I have a hard time imagining how someone could dance around the question "Why do you need to come back for another day?". Whether they were wrong about the audit manday requirements and need to fix it, or they are required to come on-site for corrective action verification per a new rule, or the organization's head count changed requiring more mandays - whatever - I just can't see why the registrar wouldn't just say that.
 
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dchiles - 2007

#22
Yes, Cari, this information was relayed to me from my boss. I'm not trying to bash the company....I find it hard to believe too thats why i wanted to know if this had happened to anyone else. I did find out that they are not going to charge us for the one day visit. Even so, I find it odd we could not get a specific answer for WHY?
We did get a chance to talk to another person there.. and they hinted the cause for the one day audit could be that the two regisrars are merging and their governing body may have found something while reviewing the documents. Best answer we got...so far.
And yes we are TS certified...just so happens we haven't updated the web site in quite awhile. Wheres that IT person when ya need em?
 
P

pthareja

#24
Auditor asking for a revisit

the main point got lost in the air!
I think the process of RCA ( root cause analysis) and implementation of (QM) systems in the organisations responsible for maintaining them in other companies is immature. Lots of instances come to the notice. This one is one among them.
Perhaps the concern itself for Hi Quality is lacking in general in all of us. That's why we are here to look for easy solutions.- To err is Human To err is not quality

Thareja
 

Cari Spears

Super Moderator
Staff member
Super Moderator
#25
dchiles said:
...I did find out that they are not going to charge us for the one day visit.
Well, at least that's cool! :agree1: Thanks for sharing your situation with us.
 
Last edited:
#26
dchiles said:
Our registrar called the other day demanding they come back in this month for a one day Audit. We are not scheduled for another audit until Late June. This obviously made me some-what suspicious. I am thinking they themselves were hit with a non-conformance. Why would they feel the need to visit on-site? Wouldn't it be easier to fax or mail them the evidence they need? Has anyone ever heard of this sort of thing?
Your assumption that the registrar received a non-conformance was probably correct. And it may have been for not being on-site for the correct number of man-days.
During the early registration periods for TS2 some registrars were not quoting the correct number of on-site man-days for the audit process. The tables shown in the "rules" are only a guideline, but some registrars were using these figures to quote. The IATF has a specific formula for calculating the required man-days and can be found in the FAQ section of the IAOB site.
Since you have a contract with the specified days this may be why you were not charged for "extra" day.
 
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Q

qualitytrec

#27
Speaking of the contract. If there is a contract thast states that so many mandays will be spent for this much money, then why should dchiles company have to put the time and effort into another manday with out some extra concession from the auditing company. The error was in the audit company. If we send bad product our customer reserves the right to charge us for any labor on their end that is caused by our nonconformity.
I still think the details of this are very fuzzy. But I am not sure I would just agree to someone coming back in because they screwed up. We do not have the time to baby sit an auditor if it was not our problem. Concessions (money) would have to be made.
FWIW
Mark

For lack of beating a dead horse icon :horse:
 
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