Definition Positive (Immediate) Recall - The ability to trace items forward and backward

#11
I would question the use of the word "positive" with recall. How would you make recall positive, as opposed to just being a recall. Is there a negative recall? Or is it the manner in which we approach a recall; with a positive or negative attitude.
 
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Mike S.

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#12
Sam said:
I would question the use of the word "positive" with recall. How would you make recall positive, as opposed to just being a recall. Is there a negative recall? Or is it the manner in which we approach a recall; with a positive or negative attitude.
Would you be happier with "certain" or "assured" so no one would feel confused that there was such a thing as a "good" or "upbeat" recall? :tg:
 

Cari Spears

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#13
Sam said:
I would question the use of the word "positive" with recall. How would you make recall positive, as opposed to just being a recall. Is there a negative recall? Or is it the manner in which we approach a recall; with a positive or negative attitude.
Although I didn't write the standard, I'm guessing they mean positive as in "fully assured" as in "positive that they're all recalled". Not as in "put a positive spin on it".
 

Wes Bucey

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#14
Sam said:
I would question the use of the word "positive" with recall. How would you make recall positive, as opposed to just being a recall. Is there a negative recall? Or is it the manner in which we approach a recall; with a positive or negative attitude.
Could we be searching for the term "proactive recall" versus "reactive recall?"
Proactive = supplier recognizes issue before customers complain
Reactive = customers complain and supplier confirms, then implements recall.

From my QS and ISO 1994 days, I vaguely recall the term "positive recall" applied specifically to products when it was discovered that instruments used to inspect and approve product for shipment/distribution were found to be faulty and out of tolerance. Therefore, the process was
prophylactic [i.e. we aren't sure whether the product is faulty or not, but we better check to be on the safe side]
versus
corrective [we know there is a problem with the product and we want to prevent faulty products from causing other, more serious problems.]

There was NEVER any mention (to my memory) of "positively" recalling a product which met the original dimensional specs, but was found to fail in function due to a design flaw or unforeseen condition (environmental? abuse? etc.?)

As a customer, I'd sure want my supplier to give me a heads up about products which met design specs, but could fail anyway.
 
#15
Sam said:
I would question the use of the word "positive" with recall. How would you make recall positive, as opposed to just being a recall. Is there a negative recall? Or is it the manner in which we approach a recall; with a positive or negative attitude.
I believe the "positive" in positive recall meant that the product was still under your direct control. If my memory is correct (not a common event), the positive is directed at I know posititively where all of that particular batch is.
 
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