Post-delivery activities - How do you describe for a 2nd or 3rd tier supplier?

[Isabel Arroyo]

Hi folks,

I'm posting one doubt of mine from long time ago : how do you describe post-delivery activities for a 2nd tier or more supplier? For instance, our company assembles components for automotive industry, we don't have post-delivery activities such as warranties, all this is our customer responsability. The only activities after delivery we perform is to make some repairs whenever a defective part or assembly of our responsability is found at our customer's house.

Thanks

Isabel

 

[Marc]

Any contemporary thoughts on 2nd or 3rd tier supplier post-delivery activities?

 

[QMS enquirer]

I am also waiting in all eagerness to see the Answers!