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Anyone has an example of (PMS tracking schedule and log ).....have database for complaints/ services/ customer feedbacks/bug lists/ ideas on enhancements / however how do we make a schedule where we say when do we look into trends ( monthly/ quaterly/ 6 monthly ) and feed it to the PMS report ( which is yearly??) . Would be really great to get suggestions on how we do the PMS process and in clarifying this issue is highly appreciated.