Hello,
I am facing a problem with the customer requirements requested for a PPAP and I seek for your experience and opinion that how to proceed. I have been recently "awarded" with this responsibility and I am a bit lost.
We are developing a project that have been offered to the customer only with the PPAP dimensional studies, now the customer ask for dimensional studies for FoT parts.
When we tell our customer that that was not planned and should be scheduled he argue that is part of PPAP.
We answer that we need the sampling requirements document to have all the requirements since it was not send with the awarding note.
Then they send a FoT sampling requirement that won't be valid for PPAP samples.
As far I always understand FoT are not part of PPAP and customer should deliver a single sample requirement for the whole APQP.
I am mistaken? How may i argue that the procedure of the customer is not according APQP?
Thank you for your help.
I am facing a problem with the customer requirements requested for a PPAP and I seek for your experience and opinion that how to proceed. I have been recently "awarded" with this responsibility and I am a bit lost.
We are developing a project that have been offered to the customer only with the PPAP dimensional studies, now the customer ask for dimensional studies for FoT parts.
When we tell our customer that that was not planned and should be scheduled he argue that is part of PPAP.
We answer that we need the sampling requirements document to have all the requirements since it was not send with the awarding note.
Then they send a FoT sampling requirement that won't be valid for PPAP samples.
As far I always understand FoT are not part of PPAP and customer should deliver a single sample requirement for the whole APQP.
I am mistaken? How may i argue that the procedure of the customer is not according APQP?
Thank you for your help.