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PPAP customer requirements in the APQP

Pau Calvo

Starting to get Involved
#11
No, none of our customers ask for them and neither us ask them to the toolmaker.
This shocked me when I started on this company, in my previous job on a plastic injection molding company, was a requeriment from all customer and also from us.

I guess that for the aluminium injection it is not that critical...
 

Jim Wynne

Staff member
Admin
#12
No, none of our customers ask for them and neither us ask them to the toolmaker.
This shocked me when I started on this company, in my previous job on a plastic injection molding company, was a requeriment from all customer and also from us.

I guess that for the aluminium injection it is not that critical...
As we continue to peel back the layers, is your tooling made by an external source? If so, are you saying that you don't require dimensional reports (and your own confirmation of same) as a condition of tooling approval (and payment)?
 

Pau Calvo

Starting to get Involved
#13
Yes, is outsorced and ofcourse that we made validation of the parts on the trials to ensure the quality and validate the tool but this is internal procedure.
I understand your point, but customer is making requeriments from thin air. If they need FoT dimensional reports for validation should be agreed before hand.
 

Jim Wynne

Staff member
Admin
#14
Yes, is outsorced and ofcourse that we made validation of the parts on the trials to ensure the quality and validate the tool but this is internal procedure.
I understand your point, but customer is making requeriments from thin air. If they need FoT dimensional reports for validation should be agreed before hand.
As far as I have been informed, this requeriment was not in the purchase order, anyway customer did not send any global schedule for the project.
We, as standard, only include dimensional reports for the PPAP samples in the offer of the project. Further dimensional reports have to ordered outside the main order of the project. We proceed that way to avoid that our customer could keep asking for dimensional reports and overrun our metrological department.
Whomever it is that's responsible for the APQP process and submission of the PPAP should be well-acquainted with the purchase order and the customer requirements. You say that as far as you've been informed there is no requirement, which seems to mean that you're not sure. I'm sympathetic to the idea of not letting customers ask for things that weren't contractually agreed to, especially if those things weren't accounted for in pricing. The problem is that you indicate that the tooling qualification data is available and no additional expense will be incurred, so I don't know why you don't just give it to them. Presumably the tooling belongs to the customer, so it doesn't seem to be an unreasonable request. I know it might not be a part of a standard PPAP submission, and the customer should be specifying submission of the data before PPAP submission, but it should be enough now to (a) review the purchase order yourself and see what's there, and (b) if there is no mention of or reference to requirements to submit tooling qualification data, inform the customer of that fact and that in the future you will only be beholden to contractual requirements. In the meantime though, you should just give it to them.
 
#15
Yes, is outsorced and ofcourse that we made validation of the parts on the trials to ensure the quality and validate the tool but this is internal procedure.
I understand your point, but customer is making requeriments from thin air. If they need FoT dimensional reports for validation should be agreed before hand.
I am going to disagree. First off tooling dimensional reports are a standard requirement for any good supplier/customer relationship. It sets the standard so if there is an issue down the line everyone at least knows where they started. The supplier is basically saying -- "this is what we got, if it's good we are good to go."
 
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