It was a scheduled pre-announced QSIT inspection.
Being contract manufacturer, we were not up with design controls, however, the focus areas were the DHR reviews, the complaints handling, the non-conformance handling and the CAPA process. Good alignment with our USA principles was a key factor in our success. The general awareness and understanding as demonstrated by our engineers and staff built the confidence. Specific attention was also towards validation, and its validity on a ongoing basis. Purchasing process including the change control agreements were inspected. In all the areas the number of sampling was certainly more than what the ISO 13485 CB audits do. Our communication and timely response put the FDA inspector at ease and the pace was maintained..... Thanks