Printing a PDF file - Print option is locked out

[choices]

If this is not the correct place to post I do apology.

I have a PDF file that the print option is blocked out. I use Acrobat Reader. Is this a option the customer can use? Is there a program I can get to unlock this option? Our company has repeatedly contacted the customer for a hardcopy of their spec without any success. I have no experience with Acrobat software.

Thank you,
Michelle

 

[Mike S.]

Hmmm... I'm no Acrobat expert for sure but I think I've had that problem before. Try saving it to your hard-drive and then printing if you haven't already. And try using Acrobat Reader 5.0 which I think is the latest version -- its a free download of course. Good luck and let us know if it works.

Mike S.

 

[choices]

Thanks Mike. I have already done what you suggested and its didn't work.

Michelle

 

[Mike S.]

Sorry to hear that. Maybe you can try Adobe's web site -- they have a help section that may shed some light on the problem. Or, send it to another person in your company and have them try to print it? I'm not a big Adobe fan but I think a few Cove members are and I'll bet by tomorrow one of those sharp guys or gals will get you fixed-up.

Mike S.

 

[JodiB]

Here's my favorite trick:

Press the Print Screen key on your keyboard, then open up a new Word document and then right-click and Paste.

Then you can edit out the borders and voila! you have the file you wanted. Not perfect, but it will give you a printed version.

 

[CarolX]

just a stupid question

Did you try print from the tool bar? Or the drop down menu. I have had problems with saving .pdf files in the past. The "save" or "save as" is greyed out on drop down menu, but works just fine from tool bar.


Any Adobe experts out there?


Good Luck,
CarolX

 

[SteelMaiden]

Carol, do you have Adobe Acrobat, or just the reader?

I think that if you open the pdf in Acrobat you might be able to change the printing securities...I am not an expert by any stretch of the imagination, but I do create pdf files for all of our forms so that employees can print a form whenever they need a new one, but not be accessing the original document where they can change the form file itself.

 

[JodiB]

SteelMaiden, you hit the nail on the head when you mentioned document security. The only way to change the securities is with a password.

The only way I know to crack this is to use the Print Screen trick if the file can't be "saved as".

 

[CarolX]

got Reader

Steel - All I have on my system is Reader.

CX

 

[choices]

Thank you all for your input. I did the "print screen" trick. Not the best but readable. Better than not having it issued on the floor.

Thanks again,

Michelle