Hello Guys,
about customer complaint or PRR as general motors use, how can the company establish the target (maximum 2 complaints per month, 3 ....etc)? I´m in a new business, just starting with samples production, still haven´t ppap approved. But the monitoring are already being defined. So I don´t what should I consider.
Thanks.
about customer complaint or PRR as general motors use, how can the company establish the target (maximum 2 complaints per month, 3 ....etc)? I´m in a new business, just starting with samples production, still haven´t ppap approved. But the monitoring are already being defined. So I don´t what should I consider.
Thanks.