Problems with Internal Process Audit integration due to different CSR

Peters

Quite Involved in Discussions
#1
During the certification audit I found next formal but practical problem.
First problem was in topic Problems with FMEA integration due to different Customer Specific Requirements
And now - the second problem.
Firm X have some automotive customers: Fiat, GM, Daimler, VW, Ford.
Next problem - problem with internal process audit.
Fiat has own PCPA check-list for suppliers.
GM has own PCPA check-list for suppliers (GM 1927-16)
Daimler prefer VDA 6.3 check-list for suppliers (it's Daimler requirement)
VW prefer Formel-Q-Capability check list, which is very similar to the VDA 6.3.
Ford hasn't own check-list for suppliers (I believe...).
Firm doesn't want to have different Process Audits on different lines (sometimes they even have Daimler, Fiat and GM product on one line).
What should they do? They want to fulfill customer requirements, but how to do it without madness?
 
Elsmar Forum Sponsor

Stijloor

Staff member
Super Moderator
#3
During the certification audit I found next formal but practical problem.
First problem was in topic Problems with FMEA integration due to different Customer Specific Requirements
And now - the second problem.
Firm X have some automotive customers: Fiat, GM, Daimler, VW, Ford.
Next problem - problem with internal process audit.
Fiat has own PCPA check-list for suppliers.
GM has own PCPA check-list for suppliers (GM 1927-16)
Daimler prefer VDA 6.3 check-list for suppliers (it's Daimler requirement)
VW prefer Formel-Q-Capability check list, which is very similar to the VDA 6.3.
Ford hasn't own check-list for suppliers (I believe...).
Firm doesn't want to have different Process Audits on different lines (sometimes they even have Daimler, Fiat and GM product on one line).
What should they do? They want to fulfill customer requirements, but how to do it without madness?
Organizations need to discuss this issue during the contract review stage. If the organization has a solid internal process audit system in place, it should be presented to the Customer with a request if this process could be used instead. A waiver could be issued. I am not sure if all Cusomers would accept this though. If not, welcome to the mad, mad world of the automotive supplier business.;)

Any other thoughts (automotive) Covers?

Stijloor.
 

Peters

Quite Involved in Discussions
#4
Thank you Stijloor :)
This is fatal consequence of different Customer Specific Requirements. I can't understand why OEMs are so obstinate - CSRs are too large, too detailed and unfortunately required (and completely different for every OEM). And most of these requirements haven't influence on customer satisfaction and supplier reliability.
 
Thread starter Similar threads Forum Replies Date
M Internal Auditing Problems that Auditors Face Internal Auditing 16
J Problems with our internal auditors having a lack of motivation Internal Auditing 1
K Problems with process equipment ISO 13485:2016 - Medical Device Quality Management Systems 4
A Feedback of typical maintenance problems with LMI digital probes Inspection, Prints (Drawings), Testing, Sampling and Related Topics 0
S New problems exporting to Germany - February 2019 ISO 13485:2016 - Medical Device Quality Management Systems 7
C Resource allocation problems in Software DFMEA FMEA and Control Plans 4
R Tapping problems - 3/8" hot roll pickled & oiled steel - seeking expertise Manufacturing and Related Processes 15
Marc Problems - Contacting Us about Problems (How To - Etc.) Elsmar Xenforo Forum Software Instructions and Help 0
Marc Youtube - Viewing problems Elsmar Xenforo Forum Software Instructions and Help 4
O How do reduce the risk of suppliers having similar problems? Supplier Quality Assurance and other Supplier Issues 4
L Problems while documenting the SOUPs used for the software we are developing IEC 62304 - Medical Device Software Life Cycle Processes 4
W Problems with our new Auditor (a Ph.D. with four months experience) ISO 13485:2016 - Medical Device Quality Management Systems 25
L Relying on Suppliers - Most Quality and Warranty problems are caused by Suppliers Supply Chain Security Management Systems 5
M The biggest gaps and problems in QMS or Quality in Automotive Misc. Quality Assurance and Business Systems Related Topics 3
I Request an FDA GUDID Account - Problems Other US Medical Device Regulations 3
S Document Review Problems ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
L How to avoid Nonconformance Reoccurrence problems IATF 16949 - Automotive Quality Systems Standard 20
C Software Process Implementation Problems ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
K Bottle Labeling Machine Problems - Non conformance in FCMG industry Nonconformance and Corrective Action 8
T Contacting the Supplier's CB vs a Supplier Audit - Nonconformance Problems AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 4
Peter Fraser Problems and Deficiencies with the ISO 9001:2015 Draft ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 12
B Quality problems that cost Millions of dollars (or euros, or pounds, etc.) Quality Manager and Management Related Issues 7
AnaMariaVR2 How Open Innovation is Solving Some of NASA?s Trickiest Problems World News 0
T A survey on problems during ISMS implementation - need help IEC 27001 - Information Security Management Systems (ISMS) 2
S Common Electric Fan Motor Problems Reliability Analysis - Predictions, Testing and Standards 3
M Problems with Competence/Skills Matrix (6.2 Human Resources) AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
ScottK Is anyone else having problems uploading Proprietary Names into the DRLM? 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 9
M FDA Warning Letter - Product Association with Search Engine Results - Problems Ahead? US Food and Drug Administration (FDA) 10
M Problems with Unrealistic Customer Expectations Customer Complaints 12
AnaMariaVR2 Chronic Regulatory Compliance Issues Causing Drug Shortages & Safety Problems Pharmaceuticals (21 CFR Part 210, 21 CFR Part 211 and related Regulations) 1
Q Method on how to cause people to solve problems Benchmarking 5
O Aerospace Registrar Problems - Starting Over? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 13
M 8.2.4 Problems with Monitoring and Measurement of Product AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
R Problems with Supplier - Always with 100% Sorting - No Corrective Actions Supplier Quality Assurance and other Supplier Issues 22
G Product Returns are above average for Labeling Problems Quality Manager and Management Related Issues 4
V Supplier's First Run had Plating Problems - Can they Strip, Re-Plate and PPAP them? APQP and PPAP 14
1 A New Job - Replaced a QM who passed away - BIG Problems Quality Manager and Management Related Issues 25
N English as a Second Language - English problems with Legal Terms Contract Review Process 2
Uriel Alejandro Problems with the Employee Skills Matrix - Document Control System Quality Manager and Management Related Issues 8
L Avoiding Recurrence of the Supplier?s Quality Problems Supplier Quality Assurance and other Supplier Issues 5
M Problems implementing ISO 13485 for Software-Only Medical Device Manufacturers? ISO 13485:2016 - Medical Device Quality Management Systems 4
B How can I resolve Chronic Nonconformance Problems? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
S Problems with the application of EN 62366:2008 IEC 62366 - Medical Device Usability Engineering 13
F Can you tell me if this table is correct? Gage R&R Problems Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 12
D Quality Metrics to use to solve Problems Quality Tools, Improvement and Analysis 5
P Self Motivation - How to keep it when overwhelmed with problems? Career and Occupation Discussions 13
S Systemic Problems Identified in Audit and How to Fix Them IATF 16949 - Automotive Quality Systems Standard 10
T Lollipop Production Line Problems - Defectives and Root Cause Analysis Reliability Analysis - Predictions, Testing and Standards 6
T Big problems with Inspection - Manual Operation - Needs experts Inspection, Prints (Drawings), Testing, Sampling and Related Topics 27
C Efficient Supplier Development and Problems with Buyers Supplier Quality Assurance and other Supplier Issues 5

Similar threads

Top Bottom