R
Hi,
I'm a SQE in a Tier 1 company. Good levels of quality to our customer.
I have a supplier with very low level of quality since one year ago.
Currently I have a 100% sorting in place for all their part numbers. With this, I assure the good quality in our production lines.
As you may expect, this is not the way to work.
This supplier has been visited by our corporate quality guys, they have audited them, several things have came up and a work plan has been settled since last year, but the supplier does not cooperate.
They still send poor parts, it seems they don't care to pay for sorting services.
I heard that they suffer lack and rotation of personnel, their quality team is very small and I assume they have pretty worst issues with others suppliers.
I have been talking to them and attitude and manners are good. They are aware of the costs and quality level but nothing happens. Their reaction always is like "I really sorry, you are right, my apologies in the name of..., but we are always deep neck!!"
How would you handle it in this point?
A supplier change is a very high possibility, but it will take time, maybe by mid/2013.
I'm a SQE in a Tier 1 company. Good levels of quality to our customer.
I have a supplier with very low level of quality since one year ago.
Currently I have a 100% sorting in place for all their part numbers. With this, I assure the good quality in our production lines.
As you may expect, this is not the way to work.
This supplier has been visited by our corporate quality guys, they have audited them, several things have came up and a work plan has been settled since last year, but the supplier does not cooperate.
They still send poor parts, it seems they don't care to pay for sorting services.
I heard that they suffer lack and rotation of personnel, their quality team is very small and I assume they have pretty worst issues with others suppliers.
I have been talking to them and attitude and manners are good. They are aware of the costs and quality level but nothing happens. Their reaction always is like "I really sorry, you are right, my apologies in the name of..., but we are always deep neck!!"
How would you handle it in this point?
A supplier change is a very high possibility, but it will take time, maybe by mid/2013.