Problems with Unrealistic Customer Expectations

S

silentrunning

#11
If you are getting customer complaints on your quality I would have a team looking into your processes as much or more than the inspection. By the time the inspector finds an error, it's too late. If it were me, I would start with Training first and then audit each process that has produced problems. Inspection should be for verification, not correction.
 
Elsmar Forum Sponsor
Y

ylliu8888

#12
Re: Unrealistic customer???

Hi,

I dont know what's the current defect rate in PPM, this is the information to determine whether your current quality capability is meet what's your client's need.

but, obiviously, manually pack these more than 300 hundurd pieces is big chanllenge and we can foresee there are may high defect rate by missing parts.

we should have customer thinking (assume customer pay the right unit price) to help him to ensure every set they got is just meet their expectation or the ppm is made under target.

I have some proposal to solve this issue, the idea is general as below:
1) group the parts which is in similar weight in different pre-pack (small bag)
2) scale weight detect at the final station of each pre-pack to check whether missing part
3) put all the prepack into final pack

There is proof practice this help much to deduce the PPM in terms of missing part, but for sure, still certain PPM is there.

one more thing, there is some formular how to set the scale weight in order to detect if any part missing from each small pre-pack.

the sacle weight is not specially made, you can find it from the market.

I dont know if i understand what's the problem you are facing, if yes, i hope this give some hints to solve the probelm
 
N

Norml1

#13
Re: Unrealistic customer???

You may have to go to 200% inspection until you can refine your process to reduce flow out of defects. Usually the Customer expectations are agreed at launch of new product and then they demand more if there is excessive flow out. I agree with others that there should not be all critical dimensions. If so, they should be called out on the print and the cost should include extra tooling for automated inspection and time for visual inspection. Look at your process to see if there are easy ways to build in quality without inspecting for it.
 
Thread starter Similar threads Forum Replies Date
K Problems with process equipment ISO 13485:2016 - Medical Device Quality Management Systems 4
A Feedback of typical maintenance problems with LMI digital probes Inspection, Prints (Drawings), Testing, Sampling and Related Topics 0
S New problems exporting to Germany - February 2019 ISO 13485:2016 - Medical Device Quality Management Systems 7
C Resource allocation problems in Software DFMEA FMEA and Control Plans 4
R Tapping problems - 3/8" hot roll pickled & oiled steel - seeking expertise Manufacturing and Related Processes 15
Marc Problems - Contacting Us about Problems (How To - Etc.) Elsmar Xenforo Forum Software Instructions and Help 0
Marc Youtube - Viewing problems Elsmar Xenforo Forum Software Instructions and Help 4
O How do reduce the risk of suppliers having similar problems? Supplier Quality Assurance and other Supplier Issues 4
L Problems while documenting the SOUPs used for the software we are developing IEC 62304 - Medical Device Software Life Cycle Processes 4
W Problems with our new Auditor (a Ph.D. with four months experience) ISO 13485:2016 - Medical Device Quality Management Systems 25
L Relying on Suppliers - Most Quality and Warranty problems are caused by Suppliers Supply Chain Security Management Systems 5
M The biggest gaps and problems in QMS or Quality in Automotive Misc. Quality Assurance and Business Systems Related Topics 3
I Request an FDA GUDID Account - Problems Other US Medical Device Regulations 3
S Document Review Problems ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
L How to avoid Nonconformance Reoccurrence problems IATF 16949 - Automotive Quality Systems Standard 20
C Software Process Implementation Problems ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
K Bottle Labeling Machine Problems - Non conformance in FCMG industry Nonconformance and Corrective Action 8
T Contacting the Supplier's CB vs a Supplier Audit - Nonconformance Problems AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 4
Peter Fraser Problems and Deficiencies with the ISO 9001:2015 Draft ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 12
B Quality problems that cost Millions of dollars (or euros, or pounds, etc.) Quality Manager and Management Related Issues 7
AnaMariaVR2 How Open Innovation is Solving Some of NASA?s Trickiest Problems World News 0
T A survey on problems during ISMS implementation - need help IEC 27001 - Information Security Management Systems (ISMS) 2
S Common Electric Fan Motor Problems Reliability Analysis - Predictions, Testing and Standards 3
M Problems with Competence/Skills Matrix (6.2 Human Resources) AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
ScottK Is anyone else having problems uploading Proprietary Names into the DRLM? 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 9
M FDA Warning Letter - Product Association with Search Engine Results - Problems Ahead? US Food and Drug Administration (FDA) 10
AnaMariaVR2 Chronic Regulatory Compliance Issues Causing Drug Shortages & Safety Problems Pharmaceuticals (21 CFR Part 210, 21 CFR Part 211 and related Regulations) 1
Q Method on how to cause people to solve problems Benchmarking 5
O Aerospace Registrar Problems - Starting Over? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 13
M 8.2.4 Problems with Monitoring and Measurement of Product AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
R Problems with Supplier - Always with 100% Sorting - No Corrective Actions Supplier Quality Assurance and other Supplier Issues 22
G Product Returns are above average for Labeling Problems Quality Manager and Management Related Issues 4
V Supplier's First Run had Plating Problems - Can they Strip, Re-Plate and PPAP them? APQP and PPAP 14
1 A New Job - Replaced a QM who passed away - BIG Problems Quality Manager and Management Related Issues 25
N English as a Second Language - English problems with Legal Terms Contract Review Process 2
Uriel Alejandro Problems with the Employee Skills Matrix - Document Control System Quality Manager and Management Related Issues 8
L Avoiding Recurrence of the Supplier?s Quality Problems Supplier Quality Assurance and other Supplier Issues 5
M Problems implementing ISO 13485 for Software-Only Medical Device Manufacturers? ISO 13485:2016 - Medical Device Quality Management Systems 4
B How can I resolve Chronic Nonconformance Problems? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
S Problems with the application of EN 62366:2008 IEC 62366 - Medical Device Usability Engineering 13
F Can you tell me if this table is correct? Gage R&R Problems Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 12
D Quality Metrics to use to solve Problems Quality Tools, Improvement and Analysis 5
P Self Motivation - How to keep it when overwhelmed with problems? Career and Occupation Discussions 13
S Systemic Problems Identified in Audit and How to Fix Them IATF 16949 - Automotive Quality Systems Standard 10
T Lollipop Production Line Problems - Defectives and Root Cause Analysis Reliability Analysis - Predictions, Testing and Standards 6
T Big problems with Inspection - Manual Operation - Needs experts Inspection, Prints (Drawings), Testing, Sampling and Related Topics 27
C Efficient Supplier Development and Problems with Buyers Supplier Quality Assurance and other Supplier Issues 5
V Common Coating Problems in Refinery Manufacturing and Related Processes 1
S What are the common Problems preventing (Gaps) Implementation of ISO 14001? ISO 14001:2015 Specific Discussions 7
A Problems in Implementation of ISO 9001 - How to React? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5

Similar threads

Top Bottom