M
Ha, that used to be my job as a consultant, transforming massive piles of written text into sleek flowcharts. Never ever have I heard an auditor complain about that format, including BVQI, BSI & Lloyds. Lloyds even have a "example procedure format" which is in flowchart form.

I was wondering this might be a European thing? There's a lot of more things I read about on these forums concerning "authoritive" auditors prescribing how things should be done, and most of them seem US-based.
back on topic:
The thing with written text is that a lot of times changes are not well thought through. "Let's put in another sentence right here to please the auditor". Flowcharts really depict what happens, and can show open ends/interaction with other procedures much more clearly IMHO. Written text procedures tend to become cluttered and poorly maintained with your average Joe Quality manager.

I was wondering this might be a European thing? There's a lot of more things I read about on these forums concerning "authoritive" auditors prescribing how things should be done, and most of them seem US-based.
back on topic:
The thing with written text is that a lot of times changes are not well thought through. "Let's put in another sentence right here to please the auditor". Flowcharts really depict what happens, and can show open ends/interaction with other procedures much more clearly IMHO. Written text procedures tend to become cluttered and poorly maintained with your average Joe Quality manager.

However, the answers must be written in a way that only the writer knows is being said. That way, the reader has to go back to the writer for clarification (think MORE DOLLARS). Will you ever learn?
Once again I go back to George Orwell and