Procedure for Handling Customer Return Part (Defective Part Return)

M

Muhd Firdaus

#1
Hello, i am Firdaus from Malaysia. I am new in this forum. Currently , i was assigned to prepare procedure for handling customer return part. I am working in automotive sector and in QA Department. i an totally have no idea to prepare the procedure. For your information,this procedure will be use soon by our company as a guideline to handle all rejected part that returned from our customer. i would like to request help from member in this forum to provide me some sample of their procedure in handling customer return part ( Defective part). Your support is highly appreciated. This procedure will be later registered to our TS16949 once approved. Thanks for your support
 
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R

Randy Lefferts

#2
You may want to perform a search for attachments if you are looking for sample procedures. While a sample may give you food for thought, you should really write your own procedure so that it captures how you want to do things. Trying to find a pre-written procedure and change your process to match it may not produce the results you want.

To perform a search, look at the top of the page for the following image:




Click on "Post Attachments List" in the image at the top of the page, not the image in my response.

Performing a search for "Return" yielded this.
 
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