Procedure for Handling of Customer Supplied Material (AS9100 Requirements)

[kasturi.shetty]

Dear All,


We are in the implementation of AS9100,If anyone having a procedure for handling of customer supplied material please share with me as soon as possible.Our industry is like labour work customer supplied material only we are working

 

[Randy Lefferts]

While waiting for possible responses, you may want to use the search feature to see if you can find something you are looking for.

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Doing a search for "Customer Supplied" returns Post Attachment Listing search for customer supplied

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[Jeff Frost]

Customer property comes in many forms which must be controlled which could be

• Components supplied for inclusion into the product,
• Packaging material,
• Intellectual property – drawing, specifications including customer furnished data used for design, production and/or inspection,
• Equipment and tools

The standard does not require a documented procedure and as such you could address each of these items in the quality manual under clause 7.5.4 by referencing procedures that have already developed for areas such as Section 7.2 for intellectual Property, Section 7.6 for supplied inspection and test instruments, Clause 7.5.1.3 for production tooling, and Section 7.4 for components and packaging materials.

 

[Cari Spears]

For us, because we make, rework and repair aerospace tooling, controlling customer property is a big deal. Boeing and a couple of other customers do require us to have a documented procedure and conduct inventories. This may not apply to your situation - as Jeff said above, there are many types of customer property - but maybe it will give you some ideas. There are some sections of this procedure that say "doesn't apply at this time..." because we have to have those sections in there even if they don't apply.