Mike S. said:
Lemme steer this discussion in a slightly different direction for a moment. Hypothetical situation:
Let's say you're training an employee to perform process "X". There is no formal WI for this process. The employee takes notes as you train him/her to help remind themselves of what is to be done. Eventually the employee is deemed "trained" to do this process and such is duly recorded in training records.
Months later, an auditor is strolling by as the employee, who maybe doesn't do this process often, pulls out his/her notes and begins to perform the process using the notes as a guide. Does the auditor have any right to complain that these notes are uncontrolled WI's?
Let's say you're training an employee to perform process "X". There is no formal WI for this process. The employee takes notes as you train him/her to help remind themselves of what is to be done. Eventually the employee is deemed "trained" to do this process and such is duly recorded in training records.
Months later, an auditor is strolling by as the employee, who maybe doesn't do this process often, pulls out his/her notes and begins to perform the process using the notes as a guide. Does the auditor have any right to complain that these notes are uncontrolled WI's?
I would say absolutely not. These are not company issued WI's, therefore, cannot be controlled. Many people will do this, taking notes during the initial training, as a memeory jogger. Done it myself before!
But having said that.....perhaps this employee has pointed a weakness in the system. Perhaps this process needs some formal WIs? Just thinking out loud.
CarolX
