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I may be posting this in the wrong place - so please say so!
I haven't done Procedures and Work Instructions for over 10 yrs, at another company, and I have been tasked with creating a Training/User Manual for our Tech Support staff. It means starting completely from scratch since nothing exists. I've been doing some research and have compiled a few samples of Procedures (from my previous employer and online), and definitions of Procedure and Work Instruction, and have managed to get Visio installed.
I'm just wondering if anyone out there has any hints as to where to start and/or a basic format to use. Since this is for only ~4 users to start who get their tasks from a ticketing system, would a Procedure/Work Instruction system be the way to go, or only use Procedures alone? They handle in-house support only - nothing for outside customers at this time.
Thanks!
I haven't done Procedures and Work Instructions for over 10 yrs, at another company, and I have been tasked with creating a Training/User Manual for our Tech Support staff. It means starting completely from scratch since nothing exists. I've been doing some research and have compiled a few samples of Procedures (from my previous employer and online), and definitions of Procedure and Work Instruction, and have managed to get Visio installed.
I'm just wondering if anyone out there has any hints as to where to start and/or a basic format to use. Since this is for only ~4 users to start who get their tasks from a ticketing system, would a Procedure/Work Instruction system be the way to go, or only use Procedures alone? They handle in-house support only - nothing for outside customers at this time.
Thanks!