I'm currently in an AS9100 Lead Auditor training class. One of our exercises involves reviewing a sample manual and verifying it's compliance to Section 4.2.2 (same in ISO as AS). One of the clauses in the sample manual stated:
This apparently was based on a real life example and was not non-compliant to the standard. I know my instructor wants us to think out of the box, but it's very hard for me to get past 10 years of ISO auditing to accept that documents don't have to be followed. Someone help me see the light.
In our quality system, documented procedures are those procedures that are required by the ISO 9001:2000/AS-9100 standards. Other procedures , work instructions and documents are used for reference, guidelines and training purposes only and are not followed precisely as written
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