Procesos ISO 9000:2000

R

rrramirez

#1
LA metodología que se recomienda )no es la única) es la de Mapeo de Procesos, cuya filosofía es un poquito más elaborada que la de un diagrama de flujo normal y corriente.
El Mapeo comienza por delinear los MACROPROCESOS DE LA ORGANIZACIÓN; y luego procedemos a analizar procesos principales, subprocesos y actividades.
Es un trabajo de equipo que requiere un cierto grado de disciplina y empeño.
El mapeo de procesos es una herramienta disponible en la literatura de calidad.
Los programas más conccidos apar esta técnica son: Smart Draw 5.0 y MS Visio.

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Senior Member ASQ (1986)
QMS and EMS Certificated Lead Auditor
IRCA A-008804
 
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A
#2
Ya es hora que nos pongamos a tono en el la tarea de empezar a intercambiar idear relacionadas con los procesos.
¿Conoce alguien las metodologías para iniciar el trabajo bajao el enfoque ISO 9000:2000?
¿Creo que la primera parte es identificar los procesos de las empresas, o no?. ¿Qué metodologías debemos usar?
Les invito a participar activamente.
Saludos
ARTE.
 
J

JuanAgos

#3
Hola Art, como estas soy nuevo en el foro, esta es mi pequeña aportación :

La metodologia que yo utilizo para el mapeo de procesos consiste en
1.- Revizar los planos del producto e identificar cuales son los procesos que demanda el producto
2.-Enlisto a manera de diagrama de bloques todos los procesos
3.-En cada proceso identifico los subporcesos o los pasos del proceso
4.-Identifico y escribo las entradas al subproceso o paso, que pueden estar representadas por las variables del mismo subproceso o paso
5.-Identifico y enlisto las salidas de cada subproceso o paso, pueden estar representadas por las caracteristicas del productoen en este subproceso o paso en particular

A manera general, esta es la metodologia que utilizo y me ha dado resultado en la elaboracion de diagramas de flujo, PFMEA´s y planes de control.......
 
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