Process Approach - Identification of processes and the Effect on your employees

T

Tanahy

#1
I was reading about "Process Approach" in some details, and it reminds of how I first studied this issue when i was student"two years ago"-, but now it gave me more feeling about how important it is to understand this approach and communicate this understanding to all my organization's employees, however, since our organization is on the way for developing the QMS out of destroyed-left-ignored ISO9001:1994 old system, I consider it is one of the most important issues to start the AWARENESS PART for all the employees so that it helps them to get more feeling and understanding of the impact of the QMS on the CUSTOMER SATISFACTION and not stopping at the DOCUMENTS AND PAPER WORKS

I would like to have any experience you would like to share about this issue, the Customer Oriented Processes, the Supporting Processes, how they are being identified in your organization and how did this concept affect your employees minds and loyality to the QMS you have in your organization.any examples

Best Regards
Tanahy
 
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W

WALLACE

#2
Welcome to the Cove Tanahy.
Well, If you have inherited a disfunctional and fragmented previously used and abused quality system, you've got a tough job on your hands.
Infusing and enabling a process approach to a BMS starts with establishing a sound foundation. Looking at your employees as being the most important part of a process may be seen as the initial step to getting buy-in to a process approached BMS.
Search out the Cove for process, BMS, SQDCME measurables and, you'll be given some excellent feedback and advice from the many professionals at the Cove.
Wallace.
 
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