Re: Process Audit Approach vs. Clause Audit Approach
That was one of the KPIs I had in place "Audits Conducted" - which allowed for a planned forecast and then I would add in the acutal results. I also had "Assessments Completed". But both KPIs were merely a way of tracking what was done and not the overall results.
One way that we've started to work in the health of the system is through "Repeat Nonconformances". The issue that has come up is when is a Nonconformance a repeat issue? When the WHAT is the same or the Root Cause. But that's probably a separate thread, right?
If you have anything in your management system simply for the sake of pleasing the auditor then there is a bigger problem to resolve. If turtle diagrams don't work, find something that does. If your auditor says no, ask them to call out the need for turtle diagrams.
More often than not, a standard tells us WHAT needs to be done and not HOW.
Classic point - Document Control. No where does it state that we need to use numbers to uniquely identify our documents. But the vast majority have gone that route. If they're all titled differently, then they are unique. And if you only have a handful of documents, titles may be good enough for you.
This is your organization's system. Make it work for your stakeholders...that includes your organization.
The better KPI would be performance to plan...
One way that we've started to work in the health of the system is through "Repeat Nonconformances". The issue that has come up is when is a Nonconformance a repeat issue? When the WHAT is the same or the Root Cause. But that's probably a separate thread, right?
David DeLong said:
I would suggest using the turtle diagram to develop a process audit but that is about it. Of course I would keep the turtle diagram for "show and tell" when 3rd party auditors come it.
More often than not, a standard tells us WHAT needs to be done and not HOW.
Classic point - Document Control. No where does it state that we need to use numbers to uniquely identify our documents. But the vast majority have gone that route. If they're all titled differently, then they are unique. And if you only have a handful of documents, titles may be good enough for you.
This is your organization's system. Make it work for your stakeholders...that includes your organization.



