A
azuker
If during an employee interview, an internal auditor finds that a process has changed, but work instructions and process maps have not been updated to reflect that change, how should that finding be reported/classified?
Thank you for that confirmation. In this instance, a workflow was changed to make an improvement. The change was communicated to staff via email and implemented, but the work instruction and process map that support the procedure had not been updated at the time of audit.
Thank you for that confirmation. In this instance, a workflow was changed to make an improvement. The change was communicated to staff via email and implemented, but the work instruction and process map that support the procedure had not been updated at the time of audit.
If during an employee interview, an internal auditor finds that a process has changed, but work instructions and process maps have not been updated to reflect that change, how should that finding be reported/classified?
Hi! The auditor has evidence of email communication from the process owner to staff members that outlines the change in the process, so there is more evidence to go by than just word of mouth. The result of the change is an improvement in the flow of work.
Should the auditor interview the process owner to investigate the reason behind why the work instructions and process maps have not been updated to reflect the changes?
Your input is appreciated, thanks!
azuker,
Your nonconformity statement perhaps:
Requirement: Documented procedures shall be reviewed and revised as necessary (to reflect the actual undocumented procedure - 4.2.3b)
Evidence: List the examples of process v procedure differences perhaps in a table and cite the emailed changes.
Nature: Failure to update the documented procedure(s) to specify the way the process is actually carried out.
You may need to refer to ISO 9000, the normative standard's definition of procedure.
John