Process controls on attribute data - Chrome plating manual buffing line

L

liquified56 - 2009

#11
I have the impression that the customer's representative has no clue what they're asking for. Yes, we must be very sensitive to Customer's needs and expectations, but if it does not make (satatistical) sense, then it's OK to diplomatically push back. Regretfully, some (automotive) suppliers have no adequate (alternative) approach to offer resulting in a lot of wasted time and non-value added work.

Stijloor.
Your right... and hopefully just by showing them a couple of charts that i have ran on the process it will prove that its a waste of resources to monitor in that method and to just stick to CAR/PAR/Training and process improvements to control it., and i can push them into other areas with more "measureables" not pass fail criteria. They are very reasonable to deal with but i have a feeling that i may have to get into more part specific (u-chart) data if they push.
 
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