L
I have the impression that the customer's representative has no clue what they're asking for. Yes, we must be very sensitive to Customer's needs and expectations, but if it does not make (satatistical) sense, then it's OK to diplomatically push back. Regretfully, some (automotive) suppliers have no adequate (alternative) approach to offer resulting in a lot of wasted time and non-value added work.
Stijloor.
Stijloor.