I just went through an audit to the old standard (ISO9001:2008 and TS16949:2009) and my next audit will be to the new standard(ISO9001:2015 and IATF16949:2016)... The auditor stressed measurements of the processes. Meaning all processes within the QMS must have measurements of effectiveness and efficiency... Does any one have examples of what they are using for all of the required processes? What if there is a process that does not apply (we do not repair product, while we have a process in case we would, I cannot track what we do not do)? I apologize if this is obvious, I am having issues understanding this.
We have no problems with "operations processes" we have more than enough measurements for it, as it lends itself to be measured easily, but the confusion is when looking for the same types of measures for Management Review, Internal Audit, Internal lab scope. Does it have to be on all process or just the main ones???
We were monitoring for effectiveness and to a degree efficiency for this last audit and only received a minor to the old standard 4.1.C and 5.1.1, which I will have to answer for this audit.
Am I looking too far into it? Is the auditor? I would appreciate feedback on this!!
We have no problems with "operations processes" we have more than enough measurements for it, as it lends itself to be measured easily, but the confusion is when looking for the same types of measures for Management Review, Internal Audit, Internal lab scope. Does it have to be on all process or just the main ones???
We were monitoring for effectiveness and to a degree efficiency for this last audit and only received a minor to the old standard 4.1.C and 5.1.1, which I will have to answer for this audit.
Am I looking too far into it? Is the auditor? I would appreciate feedback on this!!