Process Mapping - Inputs/Outputs/Detail Activities/Control points/Measurement?

K

kdjdojdkdl

On Holiday
#1
#1
Hello:

I'm writing this topic because I would like to know "how do I construt a process map".
For each process I think it's important to define: Inputs/Outputs/Detail Activities/Control points/Measurement. Are there more points that must be considered?

Thanks in advance,
 
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A

ariemnugraha

Registered
#3
#3
when you construct process mapping, you should consider customer requirement,
for example, if Customer need a process for handling of customer complaint in your organization, so you should put process "Customer complaint handling" as part of your process mapping
 
qualprod

qualprod

Trusted Information Resource
#4
#4
kdjdojdkdl said:
Hello:

I'm writing this topic because I would like to know "how do I construt a process map".
For each process I think it's important to define: Inputs/Outputs/Detail Activities/Control points/Measurement. Are there more points that must be considered?

Thanks in advance,
Click to expand...
Define goals, kpis, risk and opportunities, Infrastructure needed, responsible of the process, competence.
 
John Broomfield

John Broomfield

Staff member
Super Moderator
#5
#5
ariemnugraha said:
when you construct process mapping, you should consider customer requirement,
for example, if Customer need a process for handling of customer complaint in your organization, so you should put process "Customer complaint handling" as part of your process mapping
Click to expand...
Capture your process as it is. So, determine whose objectives are fulfilled by the process.

Specifically, the complaints could drive the process or you may find that customer complaints are just another input to your system’s process for removing root causes of nonconformity from the system (aka corrective action).
 
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