Process Mapping - Inputs/Outputs/Detail Activities/Control points/Measurement?

#1
Hello:

I'm writing this topic because I would like to know "how do I construt a process map".
For each process I think it's important to define: Inputs/Outputs/Detail Activities/Control points/Measurement. Are there more points that must be considered?

Thanks in advance,
 
Elsmar Forum Sponsor
#3
when you construct process mapping, you should consider customer requirement,
for example, if Customer need a process for handling of customer complaint in your organization, so you should put process "Customer complaint handling" as part of your process mapping
 

qualprod

Trusted Information Resource
#4
Hello:

I'm writing this topic because I would like to know "how do I construt a process map".
For each process I think it's important to define: Inputs/Outputs/Detail Activities/Control points/Measurement. Are there more points that must be considered?

Thanks in advance,
Define goals, kpis, risk and opportunities, Infrastructure needed, responsible of the process, competence.
 

John Broomfield

Staff member
Super Moderator
#5
when you construct process mapping, you should consider customer requirement,
for example, if Customer need a process for handling of customer complaint in your organization, so you should put process "Customer complaint handling" as part of your process mapping
Capture your process as it is. So, determine whose objectives are fulfilled by the process.

Specifically, the complaints could drive the process or you may find that customer complaints are just another input to your system’s process for removing root causes of nonconformity from the system (aka corrective action).
 
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