You must establish methods and indicators to monitor and measure your QMS processes to demonstrate process capability to achieve planned results and identify opportunities to improve the process. Use your organizations cross-functional knowledge of customer requirements; product; technology; manufacturing processes; etc, to determine process monitoring and measuring indicators and controls.
Another way to identify useful methods and indicators is to review what problems could occur or have occurred within a particular process. Monitor and measure these occurrences and develop process controls to reduce or eliminate them. Problems (risks) can occur with any of the variables in a process - e.g. - materials; equipment; facility; methods; technology; personnel; computer hardware or software; etc.
Aleš
Another way to identify useful methods and indicators is to review what problems could occur or have occurred within a particular process. Monitor and measure these occurrences and develop process controls to reduce or eliminate them. Problems (risks) can occur with any of the variables in a process - e.g. - materials; equipment; facility; methods; technology; personnel; computer hardware or software; etc.
Aleš
First glad to meet you. I am doing in house calibration for a plastics company. I have had no formal training to do this but was thrown in because I knew to check that the instrument was actually calibrated before use. I have picked upa lot but have lots of questions.
