Re: Process versus Procedure
James, I agree with you.
Also: a process can exist with or without (written) procedures to support it. A procedure never exists in isolation. It is always part of a process. If more people understood this,we might have fewer bad procedures.
Example: You can have a process to take and process a customer order, without ever specifically formalising your requirements into a written procedure.
But you cannot (should not? ) have a procedure like 'Entering a customer order into the system' without understanding how and where that procedure fits into the overall process.