Product Quality vs Product Defects

QCJS

U can't change a person but u can change yourself
#1
Hi all,

May I know if there's any difference between Product Quality & Product Defects?
If it is base on Operations Efficiency & Effectiveness, is it more towards Product Quality?
If it is base on Monitoring and Measurement, is it pertaining to the Product's Defect?
 
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John Broomfield

Staff member
Super Moderator
#2
Defects may adversely impact the performance of the product.

A quality product conforms with the stated and implied requirements for the product.

The requirements for the product are determined by the customer who may also be relying on a designer or regulator.

I recommend not counting defective or nonconforming products when measuring OEE.
 

QCJS

U can't change a person but u can change yourself
#3
Hi John,

My Ops Quality Objective is:
" 1. To achieve no more than 3 non-conformances per project for all Customers (base on customers' feedback, complaints and CAR/ PAR raised).
2. To monitor suppliers' on-time delivery performance and Products' Quality whereby at least 85% overall score is to be achieved."

Does that mean that Point 1 is wrong?
 

John Broomfield

Staff member
Super Moderator
#4
Suppressing the raising of preventive action requests to stop impending nonconformity is counter productive. So is suppressing the reporting of nonconformity for corrective action (removal of root causes).

Essentially you want the system and it’s processes to help employees get their work right every time. That requires lot of work on removing impediments from the system.

So keep the feedback from customers and employees alive and well. The only bad nonconformity is the one you do not know about!
 

Evelyn7E

Starting to get Involved
#5
Hi all,

May I know if there's any difference between Product Quality & Product Defects?
If it is base on Operations Efficiency & Effectiveness, is it more towards Product Quality?
If it is base on Monitoring and Measurement, is it pertaining to the Product's Defect?
Hello QCJS Product quality is very subjective as customer define quality of your product, you can also refer to ASQC on definition of quality , Product defect means the product does not comply to specs or operational definition on quality.
 
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