Product Realisation Process Map - Need some help, please review and comment

B

Brian Hunt

#1
I used to know the standard pretty well but have been away from ISO9001 for a few years and seem to have forgotten a lot. Also, I find that the working and structure of the standard confusing and bizarre - the use of the future tense (all the 'shalls' and 'wills') and product realisation instead of design. You full time Quality Managers and consultants earn your money!

Anyway, I'm working against the clock in getting some documentation written - please let me have your comments on how well this map works/does not work - anything that I've missed or doesn't make sense?

Thanks

Brian
 

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C

ckillam3

#2
Brian,

I do not reply to posts too often because one of our colleagues might have already responded appropriately. I find your process maps clear and understandable. I would encourage you to not be so specific that your procedure or map boxes you into a corner with requirements.

Charlie
 
B

Brian Hunt

#3
Thanks Charlie - I appreciate your comments.

I see one of the problems with ISO9001 is that is very detailed and specific but real life implementation is not. Getting the balance right is tricky!
 
J

JaneB

#4
Brian,

Do you really need to have all those clause refs in the flowchart? I think they make it confusing. I'd never put them in a flowchart/procedure/what have you. Some people are keen on having a matrix as a cross-reference though I almost never do that. It might be useful for you to get your head around what's covered where, but.

I disagree with you that 9001 is specific - in fact it is not. Unlike the vast majority of standards, it is a generic standard, and stipulates the what, but not the how.

Also, it's changed a lot in the last 12 years or so, particularly becoming less manufacturing-specific and -centric. But you're right that 'getting the balance right' is the key.

'Product realisation' translates into and out of English without loss of meaning, which is I gather one of the main reasons for the cumbersome phrase. And for those businesses that are service-based - 40% of certifications last time I looked - calling it 'design' just would not work. (See what I mean about generic?)
 
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J

JaneB

#5
Usually a process flowchart has an obvious start and finish - yours doesn't. I actually found myself quite confused about where the beginning was and where it finished, because things just seemed to go around and around with rather too many arrows.

I suggest you're trying to do too much in a single map. What about simplifying and clarifying further.

Where does the design process start for you? Begin there. OK, show the inputs,but don't put the 'process' in the middle with all thise stuff whirling around it. Show the stages of the process - either left to right or bottom to top is a standard way of doing that. Show what happens and where it ends or what the output is.

OK, there are complications - then why not reference another process or two (such as nonconformity) if things fail? Otherwise you've got almost everything in the design process map... except the actual design process.
 
B

Brian Hunt

#6
Thanks Jane - good points. Stepping back I can see what you mean. Back to the rewrite.

Making things simple takes time!
 
J

JaneB

#7
Making things simple takes time!
Yes, it really does.

I sometimes think I spent a huge part of my life creating things that can be skimmed through quickly and look as though they were just tossed off in a few minutes. They weren't.

But the time spent on simplifying, clarifying, simplifying some more is always time very well spent in my opinion. Any fool can - and at times does - create something big and complicated and crammed full of stuff. But given the choice, which would you rather read or use?
 
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