J
In our Stage 2 audit to add another office to our certificate we had the following NC:
The program used to track the project has a place to document the person performing the final review - "final eye" - this is not consistently filled in and there are no safeguards in place to ensure the release of product and delivery of service to the customer shall not proceed until the planned arrangements (see 7.1) have been satisfactorily completed.
First of all the "program" the auditor noted is our job database, and it has a place to identify the person assigned to do a final review. This person may or may not be the person authorized to release the product to the customer. It is not in any way, shape, or form the record required in 8.2.4.
Currently when a job is finished, the project manager usually sends an e-mail to the account manager saying the job is finished, checked and ready for delivery. Sometimes this is done verbally. The problem, in the auditor's eyes, is that this e-mail is not readily retrievable—a point I would agree with.
My CAP is to develop a standard Outlook form that will be sent by the person authorizing release to the respective account manager. The account manager will then put a copy of the e-mail in the delivery folder where the inspected files are located. This is on our server so the e-mail "record" would be readily retrievable.
Is this a solution that will meet the requirements of 8.2.4?
The program used to track the project has a place to document the person performing the final review - "final eye" - this is not consistently filled in and there are no safeguards in place to ensure the release of product and delivery of service to the customer shall not proceed until the planned arrangements (see 7.1) have been satisfactorily completed.
First of all the "program" the auditor noted is our job database, and it has a place to identify the person assigned to do a final review. This person may or may not be the person authorized to release the product to the customer. It is not in any way, shape, or form the record required in 8.2.4.
Currently when a job is finished, the project manager usually sends an e-mail to the account manager saying the job is finished, checked and ready for delivery. Sometimes this is done verbally. The problem, in the auditor's eyes, is that this e-mail is not readily retrievable—a point I would agree with.
My CAP is to develop a standard Outlook form that will be sent by the person authorizing release to the respective account manager. The account manager will then put a copy of the e-mail in the delivery folder where the inspected files are located. This is on our server so the e-mail "record" would be readily retrievable.
Is this a solution that will meet the requirements of 8.2.4?