Sorry, I hadn't realised you were awaiting a reply from me.
The procedure is for the project manager to send an e-mail to the account manager saying the final files are in the delivery folder and are ready for delivery. There have been occasions when project managers, by their own admissions, have verbally notified account managers that jobs are ready.
Well, if your procedure states that there should be an email, there should be an email.
No. I was remiss in saying we do a final inspection. It is more of a spot check to make sure all the files are there. We rely on our product realization process to make sure customer requirements are being met as the product moves from one stage to the next.
As long as there is evidence of conformity with the acceptance criteria and who has authority for product release (8.2.4), it should be fine.