Product / Service Life Cycle Quality - Whose Responsibility to Sort, etc.?

T

The Fast One

#1
Form Aryel Moshe

"People who are responsible for the creation or delivery of nonconforming product/services would be the ones to: Sort it, Fix it, or Deal with the irate customer."

As a question I would prefix the above with should people who are responsible for the creation or delivery of nonconforming product/service be the ones to..."?
 
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A

Al Dyer

#2
Yes,

And considering that Management is ultimately responsibile for what goes out the door they could be a very busy group of grumblers until a good system is in place and performing.

Al...
 
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