Production duties vs. Final Acceptance Testing - New Quality Manager needs HELP!!!

Wes Bucey

Quite Involved in Discussions
#31
MsHeeler said:
Thank you so much for understanding. I was just hoping for something solid in the standards to use to help the situation with the quality inspections.

I didn't really want to get into all of the other BS. The whole mess just makes me crazy! Other than leaving there is nothing I can do except wait it out, it will blow over eventually. Then she will file her lawsuit like she has done to her other supervisors that she has done this with. "B#%$&"

I really like my job and I don't want to leave...... thanks anyway!
I'm so sorry. You should be aware I have personal knowledge of such "alliances" continuing for years. Unless you have information that the subject person is really setting up the QM for a lawsuit, you should consider the fallout from continued quality failure could result in the entire department (including the miscreants) losing their jobs in a mass layoff. Executives of my acquaintance often work under the impression that a "new broom sweeps clean" and wipe out entire departments without regard to "right or wrong" merely to avoid the effort of sorting them out.

Viet Nam vets were often accused of following the dictum, "Kill 'em all, let God sort them out." The problem is many executives have taken that philosophy to heart and become like "Chainsaw Al" when he led Sunbeam.
 
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MsHeeler

#32
Oh this will blow over I am sure of it. He just divorced his wife (not because of her) and he will not marry her and that is what she is after, a paycheck. She is just trash and he is a dumba$$! Hey if he marrys her she will quit, Problem solved! Nope won't happen....:confused:

This is a small company and the general manager knows exactly what is going on, he just chooses to let it blow over instead of making a big deal bigger.

MsHeeler
 

Cari Spears

Super Moderator
Staff member
Super Moderator
#33
MsHeeler said:
IOther than leaving there is nothing I can do except wait it out, it will blow over eventually. ... I really like my job and I don't want to leave......
Why in the world would you consider leaving? This Quality Manager and his girlfriend are the ones who are going to have to answer for rejected product, customer complaints and any findings by the auditor that you expressed concerns over earlier in this thread. Their bosses are the only ones who can change this situation.

I can understand your frustration - like most of us, you want to help reduce nonconforming product and contribute to the efficiency and effectiveness of your management system - but it seems to me that you are getting really mad over something you have no control over or direct responsibility for.
 
M

MsHeeler

#34
[COLOR=black said:
Cari Spears[/color]]
"Why in the world would you consider leaving? This Quality Manager and his girlfriend are the ones who are going to have to answer for rejected product, customer complaints and any findings by the auditor that you expressed concerns over earlier in this thread. Their bosses are the only ones who can change this situation.

I can understand your frustration - like most of us, you want to help reduce nonconforming product and contribute to the efficiency and effectiveness of your management system - but it seems to me that you are getting really mad over something you have no control over or direct responsibility for."
Wow Cari I knew I liked you, you just summed up the whole thing!:thanx:
 
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Greg B

#35
OK...I came into this rather late but I need to put my 2 cents in - because that is what I do :) . I have a love/hate relationship with the titles used (QA and QC). In my company QA has NOTHING to do with QC - AT ALL!!!!
1: QA may carry out audits on the QC people and their processes not the other way around.
2: If NCs are found we raise a CAR and investigate the cause and develop a fix!
3: The GM sits in on the investigation and is the chair - Not the QA Manager
4: In process testing is more beneficial than post production testing
5: If post production inspection is carried out by the operator then it is ludicrous for the same person to then carry out ANOTHER final inspection.
6: The love lives of either party should be of no concern whatsoever and only clouds the real issue of NCs
7: Quality Assurance is NOT Quality Control....QC is part of the QA System!!!!
8: Audits must be carried out on this area!

We have a two part 'product release' system that requires 2 signatures to approve dispatch of product. One signature from the Production Supervisor and one signature from the Dispatch Supervisor. They must each sign to assure that the product has been inspected and meets the product specifications and/or the customer criteria. One of the things they must check is the QC signature from the Lab. If the product reaches the customer then a CAR is raised and the Lab tech better have a good excuse why it passed inspection....End of story.
There I feel better now :D
 
M

MsHeeler

#36
Re: Production duties vs. Final Acceptance Testing - New Quality Manager needs HELP!!

Hey! Just to let you know, I am no longer at that same place! The Quality Managers girlfriend left before I did.:lmao:

I am now back to ISO Document Coordinator, so I will need help...

MsHeeler
 
#37
Re: Production duties vs. Final Acceptance Testing - New Quality Manager needs HELP!!

Quote:
Originally Posted by MsHeeler


Then why have a quality department, production could do final acceptance test on their own work?



"Production should do final acceptance test on their own work. How else do they know if they are making good parts?

My personal goal has always been the elimination of the Quality Department. Why? Because we add no value to the product. The Quality Department doesn't make anything, they have no control over how parts are made (doens't mean we don't have input).

At my company, set-up personell are responsible for product quality. The QC department just serves as a ""second set of eyes". We don't approve set-ups to run, we don't ok out of tolerance conditions. Final inspection is a review of all previous operations. QC doesn't make a thing, so how can we be responsible for it?"

WOW,
You people are pretty unique. I think this depends on what you produce. I take it you don't get much turnover and must have alot access to replacement personnel. What do you do when n/c product escapes. Retrain?
I have operators with 25 to 30 years of experienece who think they can determine what the customer needs or really wants. They think thay can determine fit and function on their own. Empower the people is a great idea and buzzword, but not applicable in some arenas of production. The culture is just too strong all the way to the top!!!

P.S. I hope you don't empower yourself out of your job too often?
 
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