R
RosieA
In our QMS, we have a multi-step process for working with problem suppliers. It starts with a quarterly review of our "Repeat Offenders" with Commodity Management, Buyers and Supplier Development. We put plans together to assist the problem suppliers including:
Supplier Performance Kaizen
Supplier Development Plan
Visits to the supplier to assess progress
Large scale projects to address specific issues.
The focus is on helping the supplier through education, root cause analysis, and data analysis.
However when these methods do not work, we need to have a next step, before disqualification. We are considering a "probation" option as the last step and are working on criteria for that option.
We plan to start with a re-audit of the supplier, a risk analysis specific to this supplier, and an Action Plan with due dates that must be met before they can be released form probation.
Do any of you have a process similar to this that you can share?
In some cases, such as when the supplier builds our product with Tooling that might be difficult to move, or processes that are unique to that supplier, we are having difficulty establishing a deadline for improvement actions.
Thanks
Supplier Performance Kaizen
Supplier Development Plan
Visits to the supplier to assess progress
Large scale projects to address specific issues.
The focus is on helping the supplier through education, root cause analysis, and data analysis.
However when these methods do not work, we need to have a next step, before disqualification. We are considering a "probation" option as the last step and are working on criteria for that option.
We plan to start with a re-audit of the supplier, a risk analysis specific to this supplier, and an Action Plan with due dates that must be met before they can be released form probation.
Do any of you have a process similar to this that you can share?
In some cases, such as when the supplier builds our product with Tooling that might be difficult to move, or processes that are unique to that supplier, we are having difficulty establishing a deadline for improvement actions.
Thanks