QA Goals / Objectives related to 9K2K

[michelle8075]

All the Managers have been posed to list their "Top 5 Goals & Objectives" for 2005/2006 and relate them to 9K2K.

History: I am the Quality Manager of the Quality Assurance Dept. I am the only one in this department. I work for a tooling & Equipment Manufacturer. Mainly, I act as the Management Rep, Lead Audit the Internal Audits, Convert to 9K2K, on the Steering Committee, Track Customer Concerns, Corrective Actions, Preventive Action, Conduct Supplier On-Site Audits, etc.

I am having a hard time coming up with some measurable, suitable goals. I think that many of what Quality Assurance does is a result of the QMS or system breakdown, etc. I can't control people or what they do, so how can I list a goal that is something like "Lessen the change requests for controlled documents"

Just wondering if anyone had any good ideas. I will let you know what I am coming up with. I have just been posed this quesiton today, and I think I am in a rut, and just need something to jump start my brain. I need to "shift my paradigm"

Thanks!

 

[Carl Keller]

It is always a hard struggle to come up with suitable goals in your position because they are so dependent on the actions and systems of others.

You do need to keep in mind, the QMS itself will help to align the other departments. For instance if you have a structured customer complaint process, you will communicate the complaints to the department involved, require a response, and, over time, get preventive action to reduce the number of complaints.

It isn't always a direct cause and affect.

You may want to lessen the "turnaround time" for change requests, or reduce the number of change requests that require "RE-processing".

If you can give us some more info, I am sure we can help.

carl-

 

[jaimezepeda]

All the Managers have been posed to list their "Top 5 Goals & Objectives" for 2005/2006 and relate them to 9K2K.
...
I am having a hard time coming up with some measurable, suitable goals. I think that many of what Quality Assurance does is a result of the QMS or system breakdown, etc. I can't control people or what they do, so how can I list a goal that is something like "Lessen the change requests for controlled documents"

Just wondering if anyone had any good ideas.

michelle8075

Have you considered aligning your quality goals and objectives with your quality policy?

For example:
Quality Policy states that customer expectations will be met. One objective/goal could be to ensure that all customer orders have customer approval prior to being sent to production floor.

Maybe if you posted your quality policy for us to review we could all come up with some ideas for objectives/goals.

Jaime

 

[Trolle]

Have you considered aligning your quality goals and objectives with your quality policy?

This I did do; But for some reason or another ther auditor did not
Consequently the managers concerned were less than thrilled about it.

For my part I still belive it is the way to go, as I have seen so many other first rate examples here at the Cove

Is there anyone who has similar negative experience with this aproach?

 

[Claes Gefvenberg]

I am having a hard time coming up with some measurable, suitable goals.

Small comfort, I suppose, but you are not the only one... Carl is right, it is a constant struggle. On the other hand he also provides some good starting points.

The thing is: What is the QA dep. supposed to achieve? Around here we have this text (Quick & dirty translation from Swedish) on the front page of the intranet:

The mission of the Quality dep. is to aid the site's quest to remain profitable and fulfilling its policys and objectives. We aim to achieve this by continually improving our processes in order to reduce costs related to Lack of Quality.

Part of that effort concerns development of our Business management system for Quality, Environment and Health & Safety. In order to find potential for improvement we also control internal audits, and asks anyone finding such potential to tell us about it.

Last but not least we also handle delivery inspection and control of the material certificates that is a part of our products when delivered.

I have often found this helpful when it comes to the sticky business of setting objectives...

This I did do; But for some reason or another ther auditor did not

Strange... I agree, it should be the thing to do.

/Claes

 

[michelle8075]

Hey everyone, thanks for your comments. I have found them very useful and insightful.

Carl, “It isn't always a direct cause and affect." You are absolutely correct, and I wasn’t thinking that way before.

Claes, you definition of what your Quality Dept’s mission is, was also very helpful. I think that I am going to try to strive for issues like continuous improvement, profitability and ensuring conformance to the standards. It is so hard to control most of everything I do because of the “People” element.

Jaimezepeda: Yes, I have thought about aligning my goals to the QP and Objectives, below I posted our QP and Objectives for your review. I just don’t know if this has a lot for me to utilize or align to

Quality Policy:

We will consistently practice the art of “KAIZEN” to achieve our quality goals. Continuous improvement, conformance to quality requirements, defect prevention and reduction of variation and waste are basic principles in “KAIZEN” and are the fundamentals of any truly robust quality system. XYZ seeks to build the most reliable, maintainable, and durable product possible.
For these principles to be realized we all need to work together as a team. Only through total effort can we obtain the goals we have set forth and reap the benefits of a satisfied and loyal customer.
For all of us at XYZ “KAIZEN” means: “Quality Through Continuous Improvement and Teamwork”

Quality Objectives
Our quality objectives include:
 Optimum feedback and Complete Customer Satisfaction
 On -Time Deliveries to our Customers
 Continuous Improvements of our Quality Management System based on the ISO 9001:2000 Standard and use it to further develop our company’s product, processes, and performances.
 Conformance to customer requirements


So far, this is what I have:
Quality Department will aim to ensure that policies and objectives related to ISO-9001:2000 are achieved and effectively implemented
Measurement: Can include a gap analysis of the system,(Since we are moving from QS TE to ISO, we can track how many times it takes for the Gap analysis to show that we have met all the requirements), we can review of internal audits?

 

[jaimezepeda]

Quality Policy:

We will consistently practice the art of “KAIZEN” to achieve our quality goals. Continuous improvement, conformance to quality requirements, defect prevention and reduction of variation and waste are basic principles in “KAIZEN” and are the fundamentals of any truly robust quality system. XYZ seeks to build the most reliable, maintainable, and durable product possible.
For these principles to be realized we all need to work together as a team. Only through total effort can we obtain the goals we have set forth and reap the benefits of a satisfied and loyal customer.
For all of us at XYZ “KAIZEN” means: “Quality Through Continuous Improvement and Teamwork”

Quality Objectives
Our quality objectives include:
 Optimum feedback and Complete Customer Satisfaction
 On -Time Deliveries to our Customers
 Continuous Improvements of our Quality Management System based on the ISO 9001:2000 Standard and use it to further develop our company’s product, processes, and performances.
 Conformance to customer requirements


So far, this is what I have:
Quality Department will aim to ensure that policies and objectives related to ISO-9001:2000 are achieved and effectively implemented
Measurement: Can include a gap analysis of the system,(Since we are moving from QS TE to ISO, we can track how many times it takes for the Gap analysis to show that we have met all the requirements), we can review of internal audits?

michelle8075

What you have listed is a good start in my opinion.

With regards to aligning your goals/objectives with your Quality Policy, have you considered that since your QP states that your organization will "build the most reliable, maintainable, and durable product possible" you could create a goal for reliability, a goal for maintainability and a goal for durability. Is it likely your Top Management has already determined goals for these areas?

Jaime