QMS for Service Company - Top Management wants to take the role of QMR

L

longnhanvo

#1
Hi All,
I am seeking for your support on QMS for service company, how the QMR appointment letter is when the top management want to take the role of QMR ?
Look forward to hearing from you.
:agree:
 
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harry

Trusted Information Resource
#2
The QMR is an appointment defined in 5.5.2 of the ISO 9001 standard. The duties are the same irrespective of the candidates other position in the company and hence a similar appointment letter (if you choose to have one) should be used.

The higher the candidates other position in the organization should give him more 'bite' and is positive for the organization provided he knows how to exert his influence in a right manner.
 

RoxaneB

Change Agent and Data Storyteller
Super Moderator
#3
Hi All,
I am seeking for your support on QMS for service company, how the QMR appointment letter is when the top management want to take the role of QMR ?
Look forward to hearing from you.
:agree:
To avoid possible misunderstandings, as I think I read this differently than Harry, by "top management" do you mean 1 person in top management or a group of people (i.e., your senior managers)?
 
L

longnhanvo

#4
I meant my director wanted to take the role of QMR, he is the higher man in the company. So I am confused, if he takes that role, it means he will appoint for himself to be QMR? I don't know if there is any you faced with it, if yes please share how the appointment letter is.
 
P

pldey42

#5
ISO 9001 5.5.2. says,

Top management shall appoint a member of the organization's management who, irrespective of other responsibilities, shall have responsibility and authority that includes
a) ensuring that processes needed for the quality management system are established, implemented and maintained,
b) reporting to top management on the performance of the quality management system and any need for improvement, and
c) ensuring the promotion of awareness of customer requirements throughout the organization.


It does not say that there has to be a letter of appointment.

If a Director of the company wants the role that's wonderful, one of the best situations to be in. If it were me I'd write the appointment down in the Quality Manual somewhere, perhaps in the org chart (not because ISO 9001 requires me to; it doesn't, but because I personally like to put the important high-level detail in the quality manual), tell everyone, and get him or her to sponsor all the difficult things there are to do in quality, such as scheduling a management review and getting some corrective actions closed.

Hope this helps,
Pat
 
K

KCIPOH

#6
I meant my director wanted to take the role of QMR, he is the higher man in the company. So I am confused, if he takes that role, it means he will appoint for himself to be QMR? I don't know if there is any you faced with it, if yes please share how the appointment letter is.
As long as he/she fulfill the 5.5.2 clause requirements in the 2008 version, you may write an appointment letter if appoint people from the middle management level but for me, for top management people to be a QMR, you may circulate a memo to all respective departments head for acknowledgment or you can do an announcement during the monthly meeting and that will be fine.

Good Day :)
 
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